Training and development specialist
Fawry Banking and Payment Technology Services
Total des années d'expérience :5 years, 10 Mois
• Developed and delivered engaging training programs aligned with company goals and employee needs.
• Analyzed training needs through assessments and collaboration with stakeholders to identify skill gaps.
• Created impactful learning materials including eLearning modules, manuals, and presentations.
• Evaluated training effectiveness through metrics and feedback to ensure knowledge transfer.
• Maintained expertise in adult learning principles and instructional design methodologies.
• Develop & Deliver Sales Training: Design and deliver engaging sales training programs for new hires,
supervisors, and the sales team, ensuring alignment with company goals and current sales trends. This
equips the entire sales force with the necessary skills and knowledge to succeed.
• Coach & Empower Sales Team: Provide ongoing support and coaching to the sales team, fostering a
high-performing and motivated group focused on achieving sales targets. This empowers the team and
maximizes their sales potential.
• Optimize Training & Performance: Continuously assess training effectiveness and collaborate with the
Area Manager and Supervisors to identify skill gaps. Utilize cutting-edge methodologies to refine training
programs, improve knowledge transfer, and enhance overall sales performance.
• Drive Sales & Secure Contracts: Actively participate in the tendering process, gather contractor data,
and close deals through effective follow-up and negotiation.
• Develop Sales Network: Cultivate relationships with companies in the same field, strategically
introducing our products and generating new leads.
• Empower Sales Team: Train new recruits on job tasks and company products, fostering a well-prepared
and motivated sales force.
• Streamline Sales Operations: Manage team schedules, ensure accurate and timely order processing, and
maintain organized electronic records (financial and non-financial) to support efficient sales activities.
• Foster Customer Satisfaction: Respond promptly and professionally to customer inquiries and
complaints, offering after-sales support to build positive relationships.
• Enhance Communication & Collaboration: Effectively communicate relevant information and coordinate
schedules within the sales team, facilitating smooth collaboration for optimal sales performance.
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