Mohamed Mohamed

I worked as a Security Officer and Night Receptionist across residential and commercial properties, often as the sole member of staff on site during night shifts. My responsibilities included controlling access, monitoring CCTV, conducting patrols, maintaining visitor logs, responding to incidents, enforcing site policies, and completing detailed incident and handover reports. I also acted as the main point of contact for residents, contractors, and visitors, handling enquiries and resolving issues professionally. I was trusted to work independently with minimal supervision and was deployed to high-profile events, including the 2024 Taylor Swift concerts at Wembley Stadium, supporting access control and crowd safety operations while maintaining high standards of security and customer service.

Worked remotely as a Virtual Assistant providing administrative and operational support to a healthcare business. Responsibilities included maintaining and organising over 250 client and employee records each month across Dropbox and OneDrive, managing the company inbox and responding to or routing 20-30 enquiries daily, coordinating executive calendars and meetings, preparing documentation, and following up on action items. Handled confidential client information in accordance with company policies and supported the transition from paper-based records to a fully digital filing system while ensuring accuracy and efficiency in day-to-day operations.

Worked as a Courier Driver delivering customer orders across London in a fast-paced environment. Responsibilities included planning delivery routes, ensuring accurate and timely delivery of orders, maintaining high standards of customer service, and resolving delivery or order issues directly with customers when they arose. Consistently managed a high volume of deliveries while working independently and maintaining a customer rating of 4.85/5 through reliable service, professionalism, and effective communication.

Volunteered with Islamic Relief at fundraising events across London, supporting event operations, donation processing, and financial record-keeping. Responsibilities included assisting with event setup and logistics, handling cash donations accurately, recording transactions, and supporting reconciliation processes. Contributed to successful fundraising campaigns by providing excellent support to donors and working collaboratively with event teams to ensure smooth event delivery.