IT Manager
Know How for Advertising + Sea Cinema for Productions & Cinemas
Total years of experience :20 years, 4 Months
Strengthening the IT infrastructure through implementing new technologies.
Review & maintain Service Level Agreements SLAs.
Manage the IT budget and expenditure on hardware and software.
Managing the internal & hosted network infrastructure, firewalls & servers.
To evaluate, test, advise, train and support IT-related projects.
Ensure adherence to defined policies/procedures
Responsible for the recruitment and training of new staff.
Conduct workload planning, estimating, and prioritization
Managing all technical staff.
Worked to constantly improve information technology systems and infrastructure.
Maintained documentation of all systems, software, and hardware.
Managed all documentation and drafted weekly project communication reports, which were presented at meetings.
Helped to train and onboard new employees.
Interacted with teams and provided guidance on projects.
Managing the internal & hosted network infrastructure, firewalls & servers.
Delivered solution models and architectures to support business requirements, organization, and industry standards.
Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
Maintained strong knowledge of applicable regulations to guarantee that designs, operations, and IT systems met those requirements.
Supervised lifecycle processes pertaining to IT framework.
Implemented, tested, and tracked applications, business software, network infrastructure, and wireless devices.
Updated project plans based on changing objectives, specifications, and staff availability.
Strengthening the IT infrastructure through implementing new technologies.
Manage the IT budgets and expenditures on hardware and software.
Review & maintain Service Level Agreements SLAs.
Manage budgets and financials of the team
Managing all technical staff.
Responsible for the recruitment and training of new staff.
Managing the internal & hosted network infrastructure, firewalls & servers.
Ensure adherence to defined policies/procedures
Conduct workload planning, estimating, and prioritization
Regularly review customers supported services
Built and implemented a system for troubleshooting technical issues.
Created business requirements and technical and quality assurance specifications.
Increased revenue by implementing integration IT projects and meeting aggressive budget constraints.
Assessed system needs, improved design processes, and enabled systems to align more closely with business expectations.
Responsible for hardware and software installation, maintenance, and repair.
Procurement of IT hardware, software, and maintenance products & services.
Maintained optimal network performance by performing network monitoring and analysis.
Perform periodical backup operations for & restore if needed for all SQL databases.
Manage on-premises servers, firewall & endpoint security system.
Handling power backup sources like UPS & generators.
Perform continual security monitoring to identify any possible intrusions
Leading IT Support team
Install and support LANs, WANs, network segments, Internet, and intranet systems.
Manage on-premises servers, firewall & endpoint security system.
Documented all concerns and incidents and reported them to a senior Manager.
Worked to maintain the confidentiality of the information and network data.
Worked on migrating the mailing servers between Microsoft Exchange to Office 365.
Handling power backup sources like UPS & power generators.
Manage, repair & handle on-premises MS servers, firewall & endpoint.
Responsible for hardware and software installation, maintenance, and repair.
Responding to IT support requests over the phone, via email, and in person.
Downloading, installing, and configuring the software to meet user requirements.
Ensuring correct use of applications, networks, and equipment.
Testing and updating existing software.
Escalating advanced IT support cases.
Maintaining IT documentation including network and user details.
Documenting records of actions taken.
Fixing hardware issues including replacing equipment and peripherals such as computers, terminals, and routers.
Ensuring the computer network's optimal performance
Suppliers management.
Handling the IT procurement.
Handling help desk procedures for all users.
Manage, configure and troubleshoot attendance system and security cameras.
Escalating advanced IT support cases.
Ensuring the computer network's optimal performance
Responsible for hardware and software installation, maintenance, and repair.
Service existing accounts obtain orders, and established new accounts.
Keeping management informed by submitting activity and results reports.
Monitoring & managing competitors
Recommending changes in products, services & policy.
Resolves customer complaints.
Provides historical records by maintaining records on area and customer sales.
All basic IT help desk tasks
All basic IT help desk tasks
Responsible for software installation, maintenance, and repair