Network Administrator
SAWATA"INDOMIE Egypt"
Total des années d'expérience :11 years, 0 Mois
IT System Admin at SAWATA ‘INDOMIE’, Badr City, Egypt
Deliver technical support to users through the telephone, email
and onsite.
Create, and Assign GPO to users upon request.
Configure wireless network, & Printer Network.
Diagnose and resolve end-user network or local printer problems,
PC hardware, e-mail, Internet, and local-area network access
problems.
Install & Managing Kaspersky admin KIT.
Identify, diagnose and resolve issues for users of PCs and
laptops either software or hardware.
Managing and Maintenance Networking Connection.
Configure Email on Mobile.
Install, maintain and provide user support for software
applications.
Perform desktop hardware repairs for PCs and peripherals.
Help the corporate team in any new installation.
Provide technical information and assistance for computer
hardware and software operations.
Plan and coordinate computer operation functions.
Analyze, support and coordinate requests for computer system
service.
IT System Admin at Sama Group, Cairo, Egypt
Install new / rebuild existing servers and configure hardware,
peripherals, services, settings, directories, storage, etc.,
accordance with standards and operational requirements.
Develop and maintain installation and configuration procedures.
Perform daily system monitoring.
Perform daily backup operations.
Create, change, and delete user accounts per request.
Assess infrastructure on a regular basis to ensure it continues
to meet necessary demands.
Manage daily operations of the IT department.
Develop new strategies and IT procedures to increase efficiency,
enhance workflow and improve customer satisfaction.
Coordinate the needs of in-house IT experts and remote
employees, vendors and contractors.
Protect customer data from outside infiltration through encryption,
secure data storage and other necessary means.
Install new hardware and software.
Manage and oversee departmental quotas.
Technical Support at TE-Data, Cairo, Egypt
Troubleshooting system and network problems.
Providing support, including procedural documentation and
relevant reports.
Responding within agreed time limits to call-outs.
Working continuously on a task until completion.
Handle Customers’ inquiries related to technical problems.
Working with customers to identify computer problems and
advising on the solution
Provide the customers with quick solutions and exceed their
expectations.
Updating self-help documents so customers can try to fix
problems themselves.
Help Desk at INEX Group, Damietta, Egypt
Maintain the internal network, hardware, servers, and systems.
Manage software installation, license renewals and upgrades on
servers.
Create, manage, and delete Active Directory accounts as
needed.
Provide technical assistance and support for incoming issues
related to computer systems, software, and hardware.
Determine the nature of problem, and helping to solve it.
Maintain inventory of all equipment, software and hardware
licenses.
Manage PC setup and deployment for new employees using
standard hardware, images and software.
Assign users and computers & solve password problems.
Perform timely workstation hardware and software upgrades as
required.
Faculty of Computer and Information-Information Technology Deprtment