Real Time Analyst
Flairstech
Total years of experience :10 years, 10 Months
Manage real time dashboard, plan the breaks at daily intervals, create daily reports for the answer rates on project level, manage the attendance and utilization, planning the weekly schedule.
Launch the project, do all analysis on quality performance, create dashboard, deliver all sessions to floor, do all WPR which related to quality and attend al WPR meetings, owner on India site as a client, set monthly targets for all members.
field. Work as Quality Manager in customer support field. Work as Content Writer Team Leader and Auditor in tourism field. Eager to expand my skill set through external trainings to help boost all major front desk KPIs. Hoping to leverage organizational skills to help the CEO deliver time-saving plans to all executives.
Worked as escalation member for landline and ADSL services, got promoted to Subject Matter Expert.
Managing hotels appearance on website and redesign it from backend, handle complaints from ministry of tourism in Kuwait, double check and audit on website content.
Done analysis on all hotels which had a valid contract with company, set weekly plan to make sure that all staff work manually and provide effective productivity, contact with all hotels to have a contract with them, audit on all transactions which done from agents side, analysis all data to increase company profits.
Manage team contain 8 escalation desk members, validate complaints and refund approvals, brief all staff on any updates or most failed topics, collecting all data which related to failed calls and refund cases and complaints solutions and hard calls to extract reports to client directly.