IT Help Desk & System Admin
Scope Medical
Total years of experience :13 years, 7 Months
IT
•Responsible for diagnosing & resolving hardware, software & end user's problems.
•Developing the infrastructure and systems to meet the company's needs.
•Involved in the rollout of software updates and patches.
•Investigate specialist and complex IT support issues.
•Configuring and managing backup & restore procedures.
•Maintaining a wide range of computer hardware and software programs.
•In-depth knowledge of Microsoft Windows client operating systems, XP, Vista / Windows 7, Windows 8.1, Windows 10 & Microsoft Office up to Office 2010.
•Developing & Maintaining the company IT systems, software and databases.
•Recommending and implementing improvements and efficiencies.
•Responsible for hardware and software installation, maintenance and repair.
•Performing routine audits of systems and software.
•Management of server software and associated backup routines.
•Responsible for training of new staff.
•Installing and configuring computer systems using different build technologies.
•Working with Windows Server & applications within a mixed OS environment.
•Troubleshooting PC's, laptops and mobile devices.
•Setup and Maintenance of company E-Mails.
•Backup and disaster recovery plans.
•Company Facebook page admin.
•Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
•Database
•Installing and maintaining databases.
•Creating backup copies of data.
•Involved in the design of physical database schema, data modeling, and performance tuning.
•Administration of the database including performance monitoring and tuning.
•Taking part in the preparation and execution of technical tests.
•Populating a database with new information or transfer existing data into it.
•Creating backup copies of data.
•Data Security, Backup & Recovery.
System
•Installation and maintenance of all systems within a client's digital environment.
•Producing documentation on operational, system and user procedures & guidelines.
•Building, configuration and troubleshooting of server and desktop hardware.
•Providing advice on selection and purchase of IT equipment.
•Ensuring that support calls are logged and handled effectively and efficiently.
Dec 2011 - Aug 2012
Accountant in Marathon investment Group
* Marathon Limousen CO.
* Marathon Automotive CO.
* Marathon Taro Travel CO.
* Interbuild Constructions CO.
Accountant (Finance and Banking) and Administration
- Nov 2010 - Nov 2011
Worked at IRA CO. (International Real State Agency) - Part time.
- Sep 2010 - Nov 2011
Accountant in EL-RASHDEN office for accounting and auditing, I were Restricted in the Register of Accountants and Auditors.
accountant (Tax&Finance& Auditing&Banking)
Bachelor of commerce. Section: accountant. University: Ain shams. Graduation year: 2010.