Campaign Management Specialist
Zain - Kuwait
Total years of experience :20 years, 0 Months
* Launching ATL/ BTL retention campaigns to increase customer engagement.
* Implementation of Campaign Management Solution.
* Liaison with segment head/ sales & customer care to ensure best product & service experience.
* Input in business planning on subscriber & revenue model.
* Subscriber, Revenue, MOU & churn forecast & planning.
* Responsible to update revenue & subscriber model for business plan & forecast.
* Design, launch & post evaluate usage enhancement campaigns.
* Provide visibility to management on performance v/s monthly KPIs.
* Reporting and Analysis, pgAdmin, SQL, BigData
* Launching ATL/ BTL retention campaigns to increase customer engagement.
* Implementation of Campaign Management Solution.
* Liaison with segment head/ sales & customer care to ensure best product & service experience.
* Input in business planning on subscriber & revenue model.
* Subscriber, Revenue, MOU & churn forecast & planning.
* Responsible to update revenue & subscriber model for business plan & forecast.
* Design, launch & post evaluate usage enhancement campaigns.
Technical Consultant (VIVA) IT Dept.
BSS/OSS (CRM, Provisioning / Mediation, & Credit Control), and major Network Elements (NSN HLRNT, Huawei MMSC & RBT, RIM BlackBerry, NSN SMSC, etc.)
Technical Consultant, experience in Telecommunications and billing system.