Desktop Support Engineer
Zoom
مجموع سنوات الخبرة :8 years, 4 أشهر
5th United Nations Conference.
working under Fifa world cup 2022 qatar project.
➢ Perform Diagnostic tests and troubleshooting to identify client’s issues.
➢ Operate and Work with equipment such as smartphones, External Storage devices,
Computer Diagnostic tools, Printers, Scanners etc…
➢ Carry out assessments to determine the needs for changes in hardware/ Software
configuration.
➢ Explain and provide IT Solutions to customers in non-technical and comprehensible terms.
➢ Perform Schedule maintenance on computer system to ensure efficient Operations.
*. Develop and implement technical procedures effective in quickly addressing customer’s
problems to minimize downtime.
*. Repair or Replace Fault components of a Computer/ Network System.
*. Respond to inquiries about Hardware and Software Issues.
*. Testing and evaluating new technologies.
*. Conducting electrical safety checks on Equipment.
I have completed Cisco Certified network Associate (CCNA) in Sri Lanka at SLIIT. And also, Completed 1 Year full time Industrial training Workshop as a Network Administrator at SK International Holdings Pvt. Ltd.