Sales consultant
Abyat
مجموع سنوات الخبرة :15 years, 9 أشهر
▪ Create the highest degree of customer service at all times. ▪ Create additional sales opportunities. ▪ Maintain showroom and displays to the required standard, Follow precisely and consistently the sales process. ▪ Introduce customers to aftersales staff in order that they are aware of the facilities and procedures. ▪ Complete orders, return telephone calls, other administrative functions include processing transaction paperwork. ▪ Use of SAP program for the sales operations and issues of the customer accounts. ▪ Creating customer accounts and follow up to access to the highest satisfaction of customers. ▪ Use Microsoft outlook to deal with issues which face us and make fastest responds to customers. ▪ Use Transaction YSAES02 on SAP and K-NET to make more quick service to our customers.
•Escalating problems and complaints received through social media, international brands websites & telephones; summarizing any additional actions required, advising customers when they can expect a final Response, drafting and sending out correspondence. • Sending the requested complaints reports to the operations and marketing departments with main points briefed. •Acknowledging complaints promptly and responding to them within set time limits, systematically and fairly. •Create smooth communication channel with other departments to resolve customer problems & requests when needed. •Follow up customer’s related cases & feeding back customers with the final status. •Update customer profile & Provide customer feedback to management team & system with all customer demands or inquiries. •Making fair, impartial decisions on whether to uphold a complaint in line with company / regulatory Frameworks. •Apply the service quantity standards & service scheme in all contacts in a friendly & efficient manner while maintaining Kout food Group standards. •Provide customers with all required information related to the company services & procedures. • Creating the weekly Schedule for the CMS team, Monitoring agent’s calls and sending the evaluation to the concerned operations units. •Customer service orientation. •Meets customer's needs.
Promote new products, services and inform customers with our new Promotions while adhering to the companies’ policies & procedures. • Responsible for taking inbound phone calls that come into the call center which may involve customer complaints or processing product orders. • Delivering customers inquires complaints, feedback & suggestions to the specialized and concerned teams and the right channels.
Help the customers choose a car by explaining the virtues and features of different varieties of cars. • Arrange for test drives if the customer is interested. • Keep in touch with the existing client and try to generate more leads. • When a customer decides on a vehicle, arranging all the paperwork required. • Help customer with different issues of car sales like acquiring insurance policy and car loans. • Verify the documents of the customer before making the sale. • Document the details of all customers. • Ensuring that the vehicle is not faulty before handing it over to the customer, especially when dealing with used cars. • Help the customers get a good deal.
• Meet the store's monthly targets and handle budgets • trains new staff members • Deal with any enquiries and complaints and monitor customer service • Serve customers as needed • Check that the products you sell are well displayed
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