![محمد عمر, Senior Technical IT Supervisor[Acting as IT Manager]](http://secure.b8cdn.com/images/uploads/user_photos/76/47774076_20201201233625.jpg)
Senior Technical IT Supervisor[Acting as IT Manager]
Integrant
مجموع سنوات الخبرة :20 years, 11 أشهر
• Acting as IT Manager in all aspects including resource allocation and schedule planning, IS service lifecycle improvement, company-wide orientation.
• Responsible for setting, maintaining, and executing information technology strategies.
• Providing and maintaining high quality IT service and application for internal staff as well as our clients.
• Managing IT team, communicating tasks distribution/KPIs to team members, and monitoring performance/ coaching them whenever needed.
• Overseeing the annual IT budget and ensuring cost effectiveness.
• Monitoring daily operations, including server hardware, software, and operating systems, SLA for requests through support ticketing tool.
• Responsible for the customer satisfaction by compliance to performance management targets.
• Managing the team vacations/availability and monitor the utilization.
• Designing, developing, implementing and coordinating systems, policies/procedures, do the required documentation and update the knowledgebase to work as a reliable reference.
• Ensure data security, network access and backup systems.
• Act in alignment with user needs and system functionality to contribute to organizational policy.
• Identify problematic areas /Implement strategic solutions and act efficiently to resolve them.
• Yearly Audit, American Institute of Certified Public Accountants (AICPA) SOC audit level 2, SOC type 2® - for Service Organizations: Trust Services Criteria of Security and Availability.
• Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures.
• Performance reviews for my team members through the monthly meeting and each 2 quarters in the corporate evaluation cycle.
• Senior Systems Engineer with the added responsibilities of project consultancy and team leader and critical customer support.
• Handling all systems infrastructure, which include systems and network management and security, systems design, configuration, programming, total system integration, testing, installation and commissioning of software solutions.
• Maintaining the safety and efficiency of all systems infrastructure
• Managing production data center including 100+ server and 50+ network device, technical support for 1000+ users applying extensive experience in supporting users ensuring their satisfaction regarding their machines, network and development environment.
• Monitoring all production servers and services in addition to Cisco ISE, Cisco NAC, WLC (Wireless LAN Controllers), access points, IP Phones, Cisco Call Manager, Cisco routers, ASA, Fortinet firewall, Peplink (WAN Load balancers), Core and edge switches in Cairo and Dubai (Disaster Recovery location).
• Planning and designing for Disaster recovery and making simulations for the worst cases of catastrophic circumstances.
• Managing MS Exchange 2003-2016, Office 365, MS Lync and skype for business, MS SharePoint 2003-2013, FTP server, Reverse Proxy, Active Directory Services NT-2016 (DNS, DHCP, and DC), and MS SQL server 2000-2014
• Managing Office 365 services (along with its backup), Symantec Antivirus, Backup exec to ensure periodically backup and restore processes.
• Virtualizing all physical production servers (Hyper-V 2008-2016).
• Determining network problems and resolving them properly
• Auditing on all production servers, network devices and LAN/WAN connection status, keeping our live services available all the time.
• Dealing with vendors to get the latest yet compatible network devices, servers and production tools.
• Mentor/Supervising junior Infrastructure engineers and distributing the workload, delegating assignments, training and participation in performance evaluation.
• Designing and maintaining IT processes and policies.
• Providing technical consultation in IT infrastructure internal projects and operations.
• Designing and implementing network cables, fiber and WIMAX connection in ITWorx new building and branches and all connection tests for all connection types.
Determining network problems and resolving them properly
•Auditing on all production servers, network devices and LAN/WAN connection status, keeping our live services available all the time.
• Dealing with vendors to get the latest yet compatible network devices, servers and production tools.
•Mentor/Supervising junior Infrastructure engineers and distributing the workload, delegating assignments, training and participation in performance evaluation.
•Designing and maintaining IT processes and policies.
•Providing technical consultation in IT infrastructure internal projects and operations.
•Designing and implementing network cables, fiber and WIMAX connection in ITWorx new building and branches and all connection tests for all connection types.
Implementing and configuring VoIP phones in ITWorx locations.
•Creating, maintaining and configuring mail accounts.
•Conducing Orientation sessions of company newcomers introducing them to ITWorx IS system.
• Network administrator assistant in a project with MobiNil.
• Junior network administrator assistant in a project with MobiNil.
with the added responsibilities of project consultancy and team leader and critical customer support.
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