stores manager
Almana Group
Total years of experience :11 years, 4 Months
- Building the new Luxury Brand in Qatar, now we open 3 Stores
- Maintaining records of customer details and preferences
- Managing custom and bespoke orders
- Follow-up to the selling operations and the level of decrease and rise of customers conversion rate in shops
- A pleasant disposition, good communication and customer relationship skills and high enthusiasm levels are important
SALES ACHIEVEMENT
Conduct sales analysis, follow up market trends and monitor the competition’s activity.
Propose ways to improve the business: in store merchandizing, opening hours, product mix…
Produce quantitative and qualitative sales report
Be present in the shop floor to generate sales and handling VIP customers.
Achieve the sales target allocated to the store
Participate with the sales executive team generating sales through high selling techniques
CUSTOMER SERVICE
Identify customer potential need and use initiatives to meet those need
Ensure consistency in customer service delivered and handle all complaints
Ensure building, maintaining and using the customer data base.
STOCK MANAGEMENT
Enter all received goods and ensure stock control and proper record of all stock movements.
Order and replenish all goods to avoid any out of stock situation
Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action.
Prepare for the inventory
GENERAL OPERTION
Coordinate with the back office, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provides feedback accordingly.
Follow up on different issues with mall management such as mall promotion, permits, security….
MERCHANDISING
Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation.
Implement all merchandising as per the brand’s visual merchandising guidelines.
Conduct daily walkthroughs to check presentation standards.
MAN MANAGEMENT
Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
Can be involved in the recruitment process of shop staff and sales Executive within his domain
Manage, engage and delegate the responsibilities of the team reporting to me.
Conduct the appraisal and assessment of own team members
Responsible for coaching and training own team members
- Work plans for sale and local distribution of products to customers
- Follow-up selling and purchasing operations on products
- monitoring the sales level and work to raise the level of service
- control functionality for each employee
SALES ACHIEVEMENT
Conduct sales analysis, follow up market trends and monitor the competition’s activity.
Propose ways to improve the business: in store merchandizing, opening hours, product mix…
Produce quantitative and qualitative sales report
Be present in the shop floor to generate sales and handling VIP customers.
Achieve the sales target allocated to the store
Participate with the sales executive team generating sales through high selling techniques
CUSTOMER SERVICE
Identify customer potential need and use initiatives to meet those need
Ensure consistency in customer service delivered and handle all complaints
Ensure building, maintaining and using the customer data base.
STOCK MANAGEMENT
Enter all received goods and ensure stock control and proper record of all stock movements.
Order and replenish all goods to avoid any out of stock situation
Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action.
Prepare for the inventory
GENERAL OPERTION
Coordinate with the back office, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provides feedback accordingly.
Follow up on different issues with mall management such as mall promotion, permits, security….
MERCHANDISING
Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation.
Implement all merchandising as per the brand’s visual merchandising guidelines.
Conduct daily walkthroughs to check presentation standards.
MAN MANAGEMENT
Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
Can be involved in the recruitment process of shop staff and sales Executive within his domain
Manage, engage and delegate the responsibilities of the team reporting to me.
Conduct the appraisal and assessment of own team members
Responsible for coaching and training own team members
Follow up the general sales process.
Processing transactions accurately and following operating procedures.
Provide and maintain excellent customer service.
Handle the VIP sales enquirers and reports the daily sales activities.
Maintaining effective display within the store.
Schedules customers follow up.
To maintains product knowledge and competitive product knowledge.
Watch Training:
ROLEX
PARMIGANI
TUDOR
CHARIOL
MILUS
OMEGA
FREDRIQUE CONSTANT
R S W
HERMES
Jewelry Training :
CANDAME
AL KHOURY DIAMONDS
DAL LAGO
Training :
Luxury watches and Jewellery training, Abu Dhabi, UAE.
Gemological Institute of America (GIA) Training, Abu Dhabi, UAE
Organize periodic renewal of licenses.
Coordinate employment/ residence, visit visas and other kind of visas with HR Coordinator.
Prepare all the necessary letters & certificates for the banks, consulates, government institutions, etc.
To process local amendments in coordination with the authorities.
To deal with government authorities whenever required.
Insure a high standard of customer service at all times.
Follow up the clients’ enquiries and orders.
Working with police and armed forces on delivery of warning lights and safety products.