MS Dynamics 365 ERP Project Manager
Baazeem
Total years of experience :10 years, 9 Months
Implemented and configured Dynamics 365 solutions accordance with their business requirements.
Collaborated with cross-functional teams to analyze and improve business processes by leveraging the capabilities of Dynamics 365.
Led cross-functional team in the successful implementation of an ERP system, improving operational efficiency.
Developed and managed project timeline, budget, and resources for ERP deployment, resulting in on-time completion and 10% cost savings.
Collaborated with stakeholders to gather requirements, define project scope, and ensure alignment with business objectives.
Conducted regular status meetings, identified risks, and developed mitigation strategies to ensure project milestones were achieved.
Conducted regular system updates, upgrades, and patches to ensure system security, reliability, and compliance with industry best practices.
Provided training and support to end users on ERP system functionality and best practices, resulting in increased user adoption and proficiency.
Analyzed current ERP systems to identify areas for improvement and implemented solutions to streamline processes and increase efficiency.
Design custom reports and dashboards using Power BI to provide clients with actionable insights and drive informed decision-making.
Conducted user training sessions and provided ongoing support to ensure successful adoption of Dynamics 365 applications.
Led full life cycle implementations for Dynamics 365 Business Central and NAV2017/2018, successfully implementing ERP solutions across various deployment stages
Managed full life cycle implementation of LS Retail Software fully integrated with D365 for POS.
Analyzed, designed, and recommended third-party tools and custom applications to enhance system functionality
Customized platforms and developed solutions to align with and meet specific business requirements
Provided comprehensive support for setup, deployment, integration, troubleshooting, and training activities
Ensured continuous optimization of existing systems to meet evolving business needs.
Supported end-users by implementing best practices for configuration, programming, and documentation
Documented and effectively communicated issues, risks, and changes to key stakeholders
Troubleshooted and resolved performance issues by implementing effective solutions
Demonstrated exceptional organizational skills, attention to quality, self-motivation, and a strong drive for success in over 5 years of ERP implementation experience.
Procured, maintained, and administered computers and office equipment.
Administered corporate software systems.
Deployed and enforced security policies and procedures.
Provided IT support and resolved problems for colleagues.
Assisted with onboarding of new colleagues.
Suggested and implemented improvements in procedures and equipment.
Maintained knowledge of IT support, help desk procedures, products, and services.
Managed an issues tracking system and reported on issue resolution SLAs.
Installing software applications on clients' systems, ensuring compatibility and optimal performance.
Configuring software settings according to clients' requirements and preferences.
Troubleshooting installation issues and resolving conflicts with existing software or hardware.
Designing training programs tailored to clients' needs and skill levels.
Developing training materials, including manuals, guides, presentations, and multimedia tutorials.
Troubleshooting software-related issues and providing timely resolutions.
Business Administration and Information Technology (IT) is an interdisciplinary field that combines principles of business management with the practical applications of information technology. It encompasses the use of technology to streamline business operations, improve efficiency, and achieve strategic objectives.
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