customer service manager
Ashtar
مجموع سنوات الخبرة :4 years, 5 أشهر
• Lead and manage a team of customer service representatives, ensuring excellent service delivery. Develop and implement customer service strategies, policies, and procedures.
• Handle escalated customer inquiries and complaints, resolving them in a timely and satisfactory manner. Monitor customer satisfaction levels and implement improvements to enhance the overall customer experience.
• Collaborate with cross-functional teams to address customer needs and improve service efficiency. Train and mentor customer service staff, fostering a positive and productive work environment.
• Analyze customer service data and generate reports to identify trends and opportunities for improvement. Maintain up-to-date knowledge of industry best practices and incorporate them into service operations.
• Ensure adherence to service level agreements and performance targets.
• Managed the customer service department, overseeing a team of representatives.
• Handled complex customer inquiries and resolved issues in a professional and efficient manner. Coordinated with internal departments to address customer concerns and ensure timely resolution.
• Monitored customer feedback and implemented improvements to enhance satisfaction levels.
• Trained and mentored new team members, fostering a cohesive and customer-centric work environment.
MBA
