IT System engineer
Suez Steel Co
Total years of experience :4 years, 0 Months
• Manage Microsoft based Domain environment, mail System in a multi-site environment including 5 Data Centers.
• Support, maintain and ability to design core network services like DHCP, DNS, in Active Directory environment
• plan, design, implement, test, support, maintain, and monitor Microsoft-based server and workstation environments in order to maximize availability, performance, and scalability
• Monitor all Servers, Disk, Memory, Processors, Bandwidth, Websites and respond to alerts (24x7)
• Manage public DNS records as well as external domain names
• Takes ownership of issues and conduct root cause analysis to completely resolve all issues permanently and in a timely fashion
• Provide second level technical support and assistance in a timely manner.
• Analyze client’s strategic business needs relating to existing infrastructure and assets, to develop appropriate implementation of expenditures, training and support procedures
• Centralized server administration including Print Server, Windows Deployment Server.
• Manage SCCM 2012 Server.
• Manage virtual environment.
• Work as Team Leader for Suez Steek Co.
• Assist in Managing Domain enviroment.
• Managing DHCP, DNS, Active Directory Servers.
• Managing Windows Deployment Server, Printing Server.
• Manage Wireless Networks.
• Provide second level Support for Technical client issue.
• configure Basic Tasks through SAN Storage.
• Identifies, diagnoses, and resolves problems for users of the personal Computer software and hardware, District network, the Internet and new computer technology in a Call center environment; communicates solutions to end-users.
• Provides one-on-one end-user problem resolution over the phone for District approved Personal Computer (PC) software.
• Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
• Diagnoses and resolves end-user network or local or network printer problems, Photocopier, PC hardware problems and e-mail, Internet, dial-in, and local-area network access problems.
• Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
• Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
• Helps install local area network cabling systems and equipment such as network interface cards.
• Research, Plan, install, configure, troubleshoot, maintain and upgrade operating systems.
• Research, plan, install, configure, troubleshoot, maintain and upgrade hardware and software interfaces with the operating system.