Mohamed Ragab

Dynamics 365 CE/CRM Senior Consultant à Alnafitha IT

• Egypte - Le Caire
• Je travaille ici depuis février 2018

- Projects Management.
-Business Analyses.
-Requirements Gathering.
-POC (Proof of concept presentation).
-Gap Analyses.
-Solution Design.
-Implementation (Configuration, customization, security roles, workflow, reports).
-Deployment.
-Integration.
-Data Migration.
-Business intelligence and reports
-UAT (User Acceptance Testing)
-Documentation. (Business design, function design, solution design, UAT)
-End Users Training.
-Operation and support.

CX Business Development Manager à Alnafitha IT

• Egypte - Le Caire
• septembre 2020 à septembre 2023

As a BDM and MS Dynamics Consultant:
Work on Business Development supporting and managing customer experience solutions portfolio.
mainly focusing on CX Solutions. The ultimate owner for managing and developing a
group of solutions/products and related services working closely with all company’s departments to
achieve the company’s goals.
- Projects Management.
-Business Analyses.
-Requirements Gathering.
-POC (Proof of concept presentation).
-Gap Analyses.
-Solution Design.
-Implementation (Configuration, customization, security roles, workflow, reports).
-Deployment.
-Integration.
-Data Migration.
-Business intelligence and reports
-UAT (User Acceptance Testing)
-Documentation. (Business design, function design, solution design, UAT)
-End Users Training.
-Operation and support.

Dynamics 365 Application expert (offshore). à Onyxes Technologies

• Egypte - Le Caire
• juillet 2017 à mars 2021

- Analyze customer business requirements and align them with business objectives: This includes
understanding the customer's current business processes, their goals for implementing Microsoft
Dynamics CRM, and their budget.
Mohamed Ragab - page 1
- Gain a full understanding of current business processes: This involves interviewing stakeholders,
reviewing documentation and observing the way the business currently operates.
- Evaluate customer business processes against the out-of-the-box CRM functionality: This helps to
identify areas where CRM can be used to improve the customer's business processes.
- Use the prescribed Microsoft Dynamics CRM implementation methodology, Sure Step: Sure Step is a
structured approach to implementing Dynamics CRM that helps to ensure a successful project.
- Determine how businesses will use Dynamics CRM: This involves understanding the customer's
specific needs and how they plan to use Dynamics CRM to achieve their goals.
- Document business requirements: This is essential for ensuring that all stakeholders are on the same
page and that the project is delivered according to the customer's expectations.
- Configure and customize Dynamics CRM to meet customer needs: This involves making changes to
the Dynamics CRM application to meet the specific needs of the customer.
- Facilitate customer decision-making process and develop functional design document: This involves
working with the customer to make decisions about the implementation and developing a document that
outlines the technical requirements for the project.
- Conduct acceptance testing and train customer resources: This ensures that the CRM application
meets the customer's requirements and that the customer's resources are able to use the application
effectively.
- Manage challenges and risks when implementing vertical applications: This involves identifying and
managing the risks associated with implementing Dynamics CRM in a specific industry or vertical
market

Dynamics 365 Senior Functional Consultant à About The Solution

• Egypte - Le Caire
• novembre 2019 à août 2020

- Projects Management.
-Business Analyses.
-Requirements Gathering.
-POC (Proof of concept presentation).
-Gap Analyses.
-Solution Design.
-Implementation (Configuration, customization, security roles, workflow, reports).
-Deployment.
-Integration.
-Data Migration.
-Business intelligence and reports
-UAT (User Acceptance Testing)
-Documentation. (Business design, function design, solution design, UAT)
-End Users Training.
-Operation and support.

Dynamics 365 senior Consultant à SEGMATEK

• Egypte - Le Caire
• juillet 2017 à décembre 2017

- Projects Management.
-Business Analyses.
-Requirements Gathering.
-POC (Proof of concept presentation).
-Gap Analyses.
-Solution Design.
-Implementation (Configuration, customization, security roles, workflow, reports).
-Deployment.
-Integration.
-Data Migration.
-Business intelligence and reports
-UAT (User Acceptance Testing)
-Documentation. (Business design, function design, solution design, UAT)
-End Users Training.
-Operation and support.

Dynamics CRM Function and Business Consultant à Department of Education and Knowledge

• Egypte - Le Caire
• mars 2015 à juillet 2017

- Projects Management.
-Business Analyses.
-Requirements Gathering.
-POC (Proof of concept presentation).
-Gap Analyses.
-Solution Design.
-Implementation (Configuration, customization, security roles, workflow, reports).
-Deployment.
-Integration.
-Data Migration.
-Business intelligence and reports
-UAT (User Acceptance Testing)
-Documentation. (Business design, function design, solution design, UAT)
-End Users Training.
-Operation and support.

Dynamics CRM Consultant à OMS

• Émirats Arabes Unis
• mars 2014 à juillet 2017

- Projects Management.
-Business Analyses.
-Requirements Gathering.
-POC (Proof of concept presentation).
-Gap Analyses.
-Solution Design.
-Implementation (Configuration, customization, security roles, workflow, reports).
-Deployment.
-Integration.
-Data Migration.
-Business intelligence and reports
-UAT (User Acceptance Testing)
-Documentation. (Business design, function design, solution design, UAT)
-End Users Training.
-Operation and support.

Microsoft Dynamics CRM Consultant à SEPCOIII Shandong Electric Power Construction Corp.

• Émirats Arabes Unis
• mars 2013 à mars 2014

- Projects Management.
-Business Analyses.
-Requirements Gathering.
-Gap Analyses.
-Solution Design.
-Implementation (Configuration, customization, security roles, workflow, reports).
-Deployment.
-Integration.
-Data Migration.
-Business intelligence and reports
-UAT (User Acceptance Testing)
-Documentation. (Business design, function design, solution design, UAT)
-End Users Training.
-Operation and support.

Microsoft Dynamics CRM Functional Consultant à freelancer

• Émirats Arabes Unis
• mars 2013 à mars 2014

- Leads generation.
-Presales Management.
-Projects Management.
-Business Analyses.
-Requirements Gathering.
-POC (Proof of concept presentation).
-Gap Analyses.
-Solution Design.
-Implementation (Configuration, customization, security roles, workflow, reports).
-Deployment.
-Integration.
-Data Migration.
-Business intelligence and reports
-UAT (User Acceptance Testing)
-Documentation. (Business design, function design, solution design, UAT)
-End Users Training.
-Operation and support.

Dynamics CRM Functional Consultant à Delta Group

• Egypte - Le Caire
• décembre 2010 à mars 2013

- Projects Management.
-Business Analyses.
-Requirements Gathering.
-POC (Proof of concept presentation).
-Gap Analyses.
-Solution Design.
-Implementation (Configuration, customization, security roles, workflow, reports).
-Deployment.
-Integration.
-Data Migration.
-Business intelligence and reports
-UAT (User Acceptance Testing)
-Documentation. (Business design, function design, solution design, UAT)
-End Users Training.
-Operation and support.

AX- Functional Consultant à Delta Group

• Émirats Arabes Unis
• janvier 2011 à mars 2013