محمد رجب

Maximizing sales, profitability, and improve quality, service, cleanliness and speed standards. Improve and coordinates the restaurant operation` s activities and staff. Ensure customer satisfaction in all processes and sales services. Conduct all activities to meet and exceed QSC standards. Improve staff morale. Maximize profitability.
•Achieved #1 Gross Annual Sales (11 Million Dollars) in the Area and #1 Controllable Profit in the country.
•Achieved the highest sales increase and customer’s retention and the lowest customer complaints.
•Developed a succession plan for the store manager and assistant managers the full responsibilities of the job within a given period
•Increased Annual Sales by 10%.
•Improved controllable profit percentage from 24% to27%.
•Prepared P&L projections annually.
•Prepared and Implementing Local Store Marketing Plans.
•Conducted Performance Review on the RGMs on a quarterly basis.
•Responsible for driving sales and managing costs to achieve profit plans. Reduced maintenance cost by 0.30% by using the PM. calendar effectively.
•Reduced food cost by 0.8 %.
•Launching and training for new products.

for total of 22 Restaurant, 380 employees
•Conducting roundtable meetings & open forums for all employees to get all opportunities affecting work conditions.
•Develop and conduct a Variety of training programs.
•Developing Manpower plan for all operations sectors, conduct recruitment of Managerial and Crew levels from Egypt, Philippines, and local market
•Oversee employment process for the assigned department; conduct employment interviews.
• Lead guide and train staff.
•Select or develop training aids, including handbooks, demonstration models, and multimedia visual aids.
•Conducting and implement benefits and salary scale.
•Conducting (VOT & VOMT) questionnaire and analyze results.
•Participate in the recruitment of employees.
•Managed outsourced training performance and standards, leading by example.
•Participate in quality assurance activities to identify training needs.
•Complied, submitted, and maintained training records for annual certification of personnel.
•Orientation and training for the new employees.