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تم إلغاء حظر المستخدم بنجاح
محمد رجب, Country Manager

محمد رجب

Country Manager·Galadari Group

البحرين

بكالوريوس, Hospitality And Hotel Management

الخبرة العملية

مجموع سنوات الخبرة: 14 سنوات, 7 أشهر

Country Manager

يناير 2020 - حتى الآن

Galadari Group

المنامة، البحرين

يناير 2020 - حتى الآن

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

District Manager

يناير 2010 - يناير 2015

يناير 2010 - يناير 2015

Maximizing sales, profitability, and improve quality, service, cleanliness and speed standards. Improve and coordinates the restaurant operation` s activities and staff. Ensure customer satisfaction in all processes and sales services. Conduct all activities to meet and exceed QSC standards. Improve staff morale. Maximize profitability.
•Achieved #1 Gross Annual Sales (11 Million Dollars) in the Area and #1 Controllable Profit in the country.
•Achieved the highest sales increase and customer’s retention and the lowest customer complaints.
•Developed a succession plan for the store manager and assistant managers the full responsibilities of the job within a given period
•Increased Annual Sales by 10%.
•Improved controllable profit percentage from 24% to27%.
•Prepared P&L projections annually.
•Prepared and Implementing Local Store Marketing Plans.
•Conducted Performance Review on the RGMs on a quarterly basis.
•Responsible for driving sales and managing costs to achieve profit plans. Reduced maintenance cost by 0.30% by using the PM. calendar effectively.
•Reduced food cost by 0.8 %.
•Launching and training for new products.

الدور الوظيفي:
الإدارة

senior HR

يناير 2006 - يناير 2009

Kuwait Food Company - Americana Restaurant Division

جدة، المملكة العربية السعودية

يناير 2006 - يناير 2009

for total of 22 Restaurant, 380 employees
•Conducting roundtable meetings & open forums for all employees to get all opportunities affecting work conditions.
•Develop and conduct a Variety of training programs.
•Developing Manpower plan for all operations sectors, conduct recruitment of Managerial and Crew levels from Egypt, Philippines, and local market
•Oversee employment process for the assigned department; conduct employment interviews.
• Lead guide and train staff.
•Select or develop training aids, including handbooks, demonstration models, and multimedia visual aids.
•Conducting and implement benefits and salary scale.
•Conducting (VOT & VOMT) questionnaire and analyze results.
•Participate in the recruitment of employees.
•Managed outsourced training performance and standards, leading by example.
•Participate in quality assurance activities to identify training needs.
•Complied, submitted, and maintained training records for annual certification of personnel.
•Orientation and training for the new employees.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الموارد البشرية والتوظيف

التعليم

BC Hotels Management- Helwan University

يناير 2001

يناير 2001

بكالوريوس، Hospitality And Hotel Management

مصر

- Graduation Grade: Very Good

Skills

Hotel Management
Expert
Hotel Management
Expert
Operation
Expert
Operation
Expert
Profitability
Expert
Profitability
Expert
District
Expert
District
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MARKETING
Expert
MARKETING
Expert
QUALITY
Expert
QUALITY
Expert
AS SET
Expert
AS SET
Expert
AUDITING
Expert
AUDITING
Expert
BASIC
Expert
BASIC
Expert
BENEFITS ADMINISTRATION
Expert
BENEFITS ADMINISTRATION
Expert
BSC
Expert
BSC
Expert
CALL CENTER
Expert
CALL CENTER
Expert
COACHING
Expert
COACHING
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
District
Expert
District
Expert
Profitability
Expert
Profitability
Expert
Operation
Expert
Operation
Expert
Hotel Management
Expert
Hotel Management
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

التدريب
the 4 disciplines of execution
McCensey & Covey
Dec 2021