relationship manager
HSBC
مجموع سنوات الخبرة :13 years, 9 أشهر
RETAIL BANKING
• Ensure that SWIFT messages that are inputted by the creator are correct and properly formatted according to SWIFT standards.
• Verifies all the payments for CIB and RIB transactions. This includes the verification of corresponding banks for each beneficiary bank.
• Coordinates with AML, CIB and RIB team for the transactions that needs clarification from the respective teams.
• Ensure that SWIFT messages received are decoded where necessary, checked for authentication (authorized signatures), and dispatched to the appropriate addresses in a timely and efficient manner, which is according to SWIFT standards for SWIFT payments.
• Accounts Reconciliation: - Responsible for daily reconciliation ofCharges accounts and also reconcile the Non- sufficient funds GL and ensure non-aging of items as per standards.
• Receiving and segregating incoming messages, and forwarding it to the designated units
• Sending Ministry Statements on daily basis.
• Transferring C.A.R.S (Central Accounting Reconciliation System) files on a daily basis.
• Handled escalation and resolved issues pertaining to the client and banks payments
• Manager Cheque and Demand draft Maker and dispatching. And Sending Standing order information to branches .
• Operations Clearing Activities:
Holding all clearing process (inward, outward, Return of inward, Return of outward).
Handling foreign currency cheque collection & clearing for Commercial Bank of Qatar based at Doha, Qatar .
Handling & settling for complaints & Queries for foreign currency cheque with other Banks
Taking care of PDC Management for safekeeping & processing the cheques on due date
Instrumental in streamlining the Clearing & Foreign currency cheques management.
Achieve monthly sales targets of the TEAM.
Maintaining and developing relationships with existing customers to enhance the cross sell opportunities.
Identify and develop opportunities to maximize penetration in key organizations
Ensure staff achieves all KPI and KPA standards that include phone calls and face-to-face visits besides monthly financial targets.
Coach staff by joint visits, train on product and credit policy, up skill staff on sales objections and presentations.
Control daily activity i.e. Calls, Appointments, Meetings, Closures, References, Cross Sells of all the team members to achieve targeted sales numbers for the team
Present and sell all personal banking products and services to potential customers in an ethical structured and professional manner.
Acting as an external personal contact between the bank and its existing and potential markets.
Conducting micro marketing activities that include Kiosk activities and other direct marketing activities.
Record keeping of all sales activities in Daily Sales Reports and update CRM for leads and contacts.
Ensure Team participation in all activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean and rewards celebrations.
Provide splendid customer services to customers in a friendly and courteous manner at all times.
Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly.
Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.
Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.
Provide information to customers on their account status and account balances.
Open new bank accounts according to laid down rules and guidelines.
Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.
Ensure that customers’ confidential information is properly protected and only used for official purposes.
BSC Computer Science, Higher Institute for Computer Sciences. Last Year Grade: Very Good General Grade: Good* ( 74% ) Graduation Research: Excellent Certificates of achievement for successful completion following trainings: o Enhancing Collection Performance o Advanced Collections o Anti Money Laundering Awarded with certificate for attending a course - English with British Council Qatar MCSD & OCP Programming Language Course RAK Bank Training Course: Sales skills, approaches, and methods Dealing and trading in stocks and stock markets Dealing and trading in funds and handling different types of investments Product marketing approaches