Sr. Project Manager
International Turnkey Systems Group - Other Locations
Total des années d'expérience :26 years, 3 Mois
Manage Complex ITS Customer Project in Kuwait:
- Implement Datacenter Virtualization and Tier 1 - 3 Data Storage, BRS, Active / Active DR Replica, Data Network & Security and Monitoring Solutions
- Implement Cloud Solutions (Mobility Management, MS Azure, Cortex XDR and SecureWorks CTPX)
- Implement and Migrate DBs on Active / Active SQL Always ON
- Coordinate Internal Resources, Third Parties and Vendors for the flawless execution of projects.
Lead Virtual Banking Solution Bid (Construction, Technology, SW Dev and Integration with Core Banking)
Manage multiple successful managed services’ contracts in terms of P&L, monitor KPIs according to contracted SLA and review the Service performance with the customers
Portal Development as a Service Project STC, KSA; more than 15 Developers, BAs and QCs located hybrid in Egypt and KSA to serve STC Collaboration Portal
Offshore Outsourcing Development Project with Tamkeen Technologies, KSA; 12 offshore Developers in Egypt serving various development projects within the customer portfolio
Managed End-user and Field Support Services, BP, Egypt: 15+ IT resources serving end-user and field services across Egypt
Build and reinvent services portfolio to create service funnel and business pipeline across middle east and north Africa
Take ownership and manage the strategic bids for managed services and IT outsourcing tenders with relevant stakeholders
Contribute in Managed Services Business Development across MENA middle east by build strong relationship with strategic customers
Attend shuttle visits across MENA region to add new prospects & accounts and to build partnership alliance with potential vendors to compel and enrich the services offerings
Commercialize managed services offerings, build offerings, set market plans, project selling price and develop marketing collaterals
Conduct awareness sessions and rich portfolio knowledge for sector service managers and field presales in order to increase their service selling ability
Lead Transition Dept. working in a cross functional mode with more than 25 countries to serve and enhance the services provided to more than 150 customers across the globe
Lead & Realize Strategic Business Transformation Program to enhance and attain the optimum service quality for the customers
Restructure the current provided services in terms of redesign and implementations of the processes, tools and business model, cross functionally with all business lines
Manage the Escalation function team; advocate for ITS customers across all service delivery Units
Integrate and migrate the relevant data between global delivery center and sales-force systems to assure, control and monitor the services in terms of KPI, Assets, SLA…etc.
Work closely with the regional sales to understand and gather the customers’ requirements and to be reproduced into series of objectives and initiatives for the operations team to fill needed gaps
Contribute in implementing and certifying ITS in ISO (9K, 20K and 27K) and Develop Business Continuity Plan
Institute partnerships with named vendors Cisco & HP to be ASP, to extend the business growth and open new market dimensions
Act as customer principle advocate, focus on open channels with customers and enhance relationship to maintain and extend business diversity
Carry out client regular surveys to ensure high quality ongoing performance
Conduct Resource and staffing plan (Sales & Technical) to acquire best resources to the customer supported by strong Sales activities
Based on Orange (Mobinil) management request, I had assignment to lead team of 4 consultants to pursue OSS implementation program with full coordination with Cisco & HP across the IT & Network departments:
o Monitor IT & Telecom equipment - more than 1000 devices
o Monitor Layer-7 VAS applications
o Implement 24x7 NOC operations Process, Tools and Resources
o Implement 10 x ITILv3 Processes (Operations, Transition and Design)
I was engaged for 4 months project with Saudi Telecom (STC) as NOC Manager:
Ensure that all NMS applications for core and non-core IP/MPLS network are running adequately
Monitor and provision IP/MPLS services and applications
Fix and rectified COM customer tickets and following up Cisco TAC cases
Provide OSS and Cisco Applications consultancy for COM dept., give them best practice to manage and operate network and direction for management application
Attend weekly meeting regarding services and processes performance reviews
Manage Data Network, Voice & Security that serving commercial and enterprise needs
Provide Proactive Strategy for troubleshooting and problem management for Data & Voice Networks
Increase Network Performance and Enhancing Quality by Keeping Continuous process optimization
Support and troubleshooting GPRS, ATM & IP MPLS backbone and roaming solutions
Operate Information Security, Scanning Network Vulnerability and Reduce operations Risks; and assessing network against security standard measurements
During my Job as a DN Expert, I led and contributed in array of projects:
Corporate Information Security Architecture to be complied with SOX
GPRS, Soft Switches & VAS Infrastructure and ATM WAN BB
IP Telephony Solutions, Voice Applications & IP Call Center
Wireless Corporate Solution (WLAN) and merging with GSM
Extranet solutions to Mobinil with other OPCOS and business partners
Implement complete IT Infrastructure for Headquarter, Call Center & Data Center
Implement Microsoft Business Directory and Messaging Solutions
Implement NOC using HP open-view & Cisco Works to manage DN & GSM devices
Design & Implement Microsoft Directory Services and Back-office Solutions
Software Development: Developed budgeting program for the group
Theses: "Security Threats over GPRS and Solutions Recommendations"
Certificate available upon Request