IT Executive
Bateel International LLC
Total years of experience :11 years, 11 Months
Key Responsibilities:
• Installing, configuring, and train users to apply and update the ERP and CRM applications (Microsoft Navision and Micros), and all other related applications.
• Installing and configuring routers, switches, firewall devices, backup storages, desktop computers, laptops, printers, scanners, and all the other necessary devices as appropriate.
• Performing and supervising daily backup of database applications such as Navision and Micros as well as router and firewall configurations.
• Planning and undertaking scheduled maintenance upgrades on routers (Cisco), firewall device (FortiGate-100D), switches (3Com, Linksys, Cisco, DLink), SSIDs (Fortinet, DLink), windows servers (2008, 2012), Avaya servers, NAS storage devices (Tera-Station, QNAP), user PCs, laptops, printers, scanners, etc.
• Maintaining records of hardware and software licenses such as Cisco routers, FortiGate firewall devices, MS Navision, Micros, Brio, Olive, Rackspace Email, ESET, etc.
• Communicating with internal users, cafés and retail stores users to determine the nature of problems and helping them with troubleshooting any IT issues.
• Responding to breakdowns and providing on-call support to all cafes, boutiques, branch offices as well as satellite warehouses everyday assuring a reliable network operation.
• Troubleshooting and resolving any hardware faults, ERP/CRM application issues, local area or site-to-site network issues, email issues, storage issues, etc.
• Assisting maintenance engineering staff to investigate and diagnose the network communication devices from electrical or any other safety related issues as appropriate.
System Administrator from January 2012 to June 2014.
Key Responsibilities:
• Design, plan, install and configure the Microsoft Windows Server 2008 R2 along with Active Directory, DNS and DHCP
• Install, configure and maintain appropriate applications (i.e. Microsoft Exchange Server, Microsoft SQL Server, Microsoft Office, etc.)
• Setup the network, add new hosts to the network and ensure the network security with Windows Firewall and Trend-Micro server-client antivirus software application
• Assist the staff with installation, configuration and ongoing usability of desktop computers, peripheral equipment, software applications (i.e. Microsoft Office, Trend-Micro, etc.) and web applications (i.e. Business Management System, Unified Broadcasting System, etc.) within established standards and guidelines
• Work with vendor support contacts to resolve technical problems with desktop computing equipment, software applications (i.e. Trend-Micro, MagicInfo, etc.) and web applications (i.e. Business Management System, Unified Broadcasting System, GPS Fleet System, etc.)
• Work with network operations staff as appropriate to determine and resolve the problems received from internal and external clients
• Maintain comprehensive documentation as it relates to the network topology equipment and configurations
• Recommend and perform hardware and software upgrades on all computing systems time-to-time to ensure the longevity and best performance of the network
• Work with procurement staff to purchase hardware and software applications as needed
Technical Support Engineer (Digital Signage) from January 2010 to December 2011.
Key Responsibilities:
• Design, plan and organize the installation of the Samsung LFD (Large Format Display) screens on sites
• Install and configure appropriate applications on server computer as well as on LFD screens (i.e. embedded version of Microsoft Windows XP, MagicInfo server-client software application, .NET Framework 4.0, K-Lite codec pack, etc.)
• Assist the administrator with installation, configuration and maintenance of the MagicInfo server application software.
• Support the client/ customer with upgrading the MagicInfo server-client software application as considered necessary.
Advanced Certified Hardware & Network Professional.
Lunux Network Administration with Security.
Network Administration.
Computer Hardware Engineering with Networking.