محمد سعد, Duty Supervisor customer service

محمد سعد

Duty Supervisor customer service

dubai airport

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Accounting
الخبرات
11 years, 8 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :11 years, 8 أشهر

Duty Supervisor customer service في dubai airport
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ أغسطس 2015

Responsible for supervising customer service agents and other staff. Trains, coaches, and mentors employees on how to deliver the best customer service possible.

 Delegating tasks
 Monitoring the team’s performance
 Assisting the team by performing the tasks
with them
 Helping with training and development
 Completing paperwork
 Handling complaints (from both staff and
customers)
 Helping to hire new staff
 Sending the Attendance & Allocation reports
and Handover, Takeover
 Daily reports to the management
 Reporting to senior management when
required

Customer Service professionals LPMS في Dubai Airports
  • الإمارات العربية المتحدة - دبي
  • مايو 2013 إلى أغسطس 2015

Answers incoming telephone calls from
customers regarding their lost items.
Catalogs found items into database.
Accurately places cataloged items in the proper
location.
Accurately matches found items against claims.
Answers incoming emails regarding lost items.
Makes outgoing calls to customers.
Search for the lost item as per the description
given by the customer through the system
Provided by the LPMS (Lost Property Management
System)
Receive the Lost and the Left items from
stakeholders and police Security Points
and from the Airlines staff
Dispatching the lost items to their rightful owners

Call center Customer Service في Telecom Egypt
  • مصر - الإسكندرية
  • أغسطس 2012 إلى فبراير 2013

pick up phone and answer on customer to help them about any information they need and solve them problem

الخلفية التعليمية

بكالوريوس, Accounting
  • في faculty of commerce
  • يناير 2010

Faculty of commerce - Alexandria university ( Bachelor in Department of Accounting)

Specialties & Skills

Hospitality
Aviation
Call Center
Airlines
Customer Service
CUSTOMER SERVICE
MS OFFICE
TECHNICAL SUPPORT
Call center
OPERATIONS
SECRETARY
ACCOUNTING

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

التدريب و الشهادات

customer boot camp (تدريب)
معهد التدريب:
Dubai airports
تاريخ الدورة:
August 2015
المدة:
10 ساعات
customer service (تدريب)
معهد التدريب:
Dubai airports
تاريخ الدورة:
May 2013
المدة:
14 ساعة