Duty Supervisor customer service
dubai airport
Total years of experience :11 years, 8 Months
Responsible for supervising customer service agents and other staff. Trains, coaches, and mentors employees on how to deliver the best customer service possible.
Delegating tasks
Monitoring the team’s performance
Assisting the team by performing the tasks
with them
Helping with training and development
Completing paperwork
Handling complaints (from both staff and
customers)
Helping to hire new staff
Sending the Attendance & Allocation reports
and Handover, Takeover
Daily reports to the management
Reporting to senior management when
required
Answers incoming telephone calls from
customers regarding their lost items.
Catalogs found items into database.
Accurately places cataloged items in the proper
location.
Accurately matches found items against claims.
Answers incoming emails regarding lost items.
Makes outgoing calls to customers.
Search for the lost item as per the description
given by the customer through the system
Provided by the LPMS (Lost Property Management
System)
Receive the Lost and the Left items from
stakeholders and police Security Points
and from the Airlines staff
Dispatching the lost items to their rightful owners
pick up phone and answer on customer to help them about any information they need and solve them problem
Faculty of commerce - Alexandria university ( Bachelor in Department of Accounting)