محمد سعد

• Employee Engagement: Drove eNPS recovery from −11 to +72 in Egypt and from 75 to 100 in Jordan through
leadership focus groups, action planning, and management accountability.
• Organizational Redesign: Led cross-functional organizational redesign across Product & Sales, Contracting, and
Reservations — improving role clarity and operational efficiency without additional hiring cost.
• Labor Law Compliance: Achieved ~90% compliance readiness following Egypts new labor law through documentation
reviews, governance improvements, and compliance audits.
• Cost & Risk Management: Unlocked EGP 300K in leave liability savings by identifying risk, influencing senior leadership,
and implementing structured leave governance.
• Reward & Retention: Introduced a 22% guaranteed employee value increase via transportation allowance by leading
market benchmarking and advocating for reward redesign during a period of high inflation.
• Performance Management: Led formal PIPs for 8 employees resulting in meaningful capability improvement, internal
promotions, and decisive action on persistent underperformance.
• Leadership Development: Designed and facilitated leadership capability programs across Egypt, Jordan, and EMEA
covering influence, feedback, and difficult conversations.
• Digital Learning: Developed digital learning experiences using Articulate Rise 360 to strengthen policy awareness,
compliance understanding, and employee self-service.
• Workforce Transition: Led people-side planning and execution of a sensitive workforce transition, ensuring legal
compliance, business continuity, and effective stakeholder communication.

• Employee Engagement: Increased Wellbeing and Personal Development indicators from 37% to 84%; contributed to
Diamond-level engagement results.
• Training Excellence: Improved CIMA Training Pillar score from 3.2 to 4.3, achieving Gold certification and positioning the
site among top global performers.
• Leadership Development: Designed and launched Elevate Leadership Development Program — 7 tracks, 48+
employees and 20+ managers.
• Talent Acquisition: Closed 10+ dormant requisitions and hired 20+ critical roles within three months to support
manufacturing expansion.
• Wellbeing: Designed and launched Peace Potion, a digital stress management platform later piloted in South Africa and
Morocco.
• Wellbeing Policy: Introduced the sites first Wellbeing Policy and led large-scale wellbeing initiatives across health,
resilience, and team cohesion.
• Engagement Governance: Led engagement survey analysis, focus groups, and action planning — achieving 100%
action plan completion.
• Team Leadership: Led and supervised a local HR team (HR Specialists + HR Coordinator) providing coaching, guidance,
and day-to-day direction.
• Employer Branding: Built university and external stakeholder partnerships to strengthen employer brand and talent
pipeline.

• Retention Transformation: Reduced employee turnover from 98% to 25% through retention initiatives, benefits redesign,
onboarding improvements, and employee experience transformation.
• HR Function Build: Built the organizations first People & Culture function — establishing contracts, records, policies,
payroll controls, and governance from zero.
• Business Impact: Contributed to customer satisfaction improvement from 65% to 95% through workforce capability,
onboarding, and service quality programs.
• Talent Development: Designed a 3-month onboarding and capability program for hospitality staff— building an internal
service excellence curriculum.
• Workforce Planning: Developed workforce planning and manpower forecasting models supporting the opening of 3 new
locations while reducing planned staffing by ~30%.
• Recruitment at Scale: Led recruitment and onboarding of 200+ employees supporting business stabilization and multi-
site expansion.
• Strategic HR: Executed a 3-year HR transformation roadmap covering governance, legal compliance, OD, performance
management, and workforce strategy.
• Organizational Design: Designed organizational structure for 24 positions; introduced job evaluation framework and
grading system.

• Team Build: Built 3 specialized field installation teams by recruiting 12 tower-climbing technicians — achieving 100%
probation success rate supporting 50+ international projects.
• Policy Advocacy: Resolved critical workforce mobility barrier by collaborating with Egyptian labor authorities to establish
Tower Climber as an officially recognized occupational title — eliminating recurring international deployment disruptions.
• Selection Design: Designed rigorous selection framework combining technical, safety, language, and cognitive
assessments.
• HR Tech: Led HR workstream in Odoo ERP implementation, configuring HR modules to support scalable people
processes.

• Supported organizational growth from 34 to 98 employees in one year while maintaining ~98% employee retention.
• Recruited and onboarded 38 specialists, trainers, and subject matter experts for a national education transformation
initiative.
• Assumed acting HR Manager role following leadership transition — partnering with Operations Director to maintain
stability.
• Supported first compensation restructuring: job evaluation, salary benchmarking, and grading with external consultants.

• Co-founded and led the HR function from scratch — authored the organizations first HR Manual, performance framework,
and organizational structure.
• Coordinated onboarding and engagement of 50+ volunteers and 400+ community and workshop participants.