Unit Sales Manager
Juhayna Food Industries
مجموع سنوات الخبرة :18 years, 11 أشهر
1.Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
2. Managing the company business with a number of International & Local Chains & Supermarkets 51 outlets
( e.g. Carrefour - Fathallah - Metro - Zahran ) .
3. leading a team consists of 40 employees between Account Managers, Order takers, data entry, collector, merchandisers supervisors and merchandisers.
4. Assists in the development and implementation of marketing plans as needed.
5. Conducts one-to-one review with all Account Managers to build more effective communications, to understand development needs, and to provide insight for the improvement of Account Manager’s sales and activity performance.
6. Maintaining a premium relationship with the Customers through
Quarterly Business Reviews with their Head Offices
Monthly Business Reviews with the stores
Day-to-Day presence with the team in the market
7. Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
8. Recruits and train Account Executives based on criteria agreed upon the highest management.
9. Reporting to the District Sales Manager.
1. Managing total business of Fathallah Gomla Market and Carrefour with Juhayna in Alexandria, Egypt.
2. Managing annual business with amount of 66 million pounds in dealing with more than 200 sku’s (Chilled and Dry products), leading a team consists of 15 merchandisers and 3 order takers.
3. Negotiate contract agreements with customers.
4. Negotiate contract agreements with Chains and offer Global Deals.
5. Manage the execution of promotions & new products introduction.
6. Plan, organize, direct and control my sales staff to meet our objectives.
7. Maximize my merchandising efforts by seeing that units are attractive and attention.
8. Monitor customer collection and insuring that all customers pay in
The required dates.
9. Monitor customer actual sales and compare it with customer credit
Limit and ensuring no sudden block occurs on customer sales order.
10. Review / prepare customer sales orders and ensure sales orders are
Delivered to direct delivery dept.
11. Ensure sales orders are delivered to the customers on the required
Delivery dates with the same ordered quantities.
12. Prepare monthly market scan for the competitors to ensure that we are working on the right track.
13. Improve customer service (within the borders of company policies & Procedures).
14. Suggest ideas to develop our business with key customers.
15. Build long term relations with customers (trust, commitment,
Co-operation, sharing information).
16. Prepare weekly sales forecast for chilled and dry products.
17. Reporting to the Unit Sales manager
1. Act as direct sales force, renew service contracts & provide support to walk-in customers
2. Make new contracts and Handle all the customers’ requests related to their account(change speed, change username, suspend the service )
3. Responsible for retaining the highest number of Cancellations, Understand why the client requested to cancel Interact with other departments to solve the clients’ problem (Winner of the highest retention rate for the Half one year 2010) Solve any customer’s complaint related to their monthly bills
4. Handling Mobinil’s customers (new subscribers, bill payment and selling all Mobinil’s products )
5. Sending weekly reports to higher management level concerning sales numbers
6. Monitoring team’s performance.
Responsible for Handling Customer entering the shop whatever was their enquiry or complaint or Buying any product from Mobinil. Handling all internal issues from managing the shop communication with other departments like finance or customer service and end of day audit on cash flow entered the shop during the day also Briefing all the employees inside the shop any new product or offer.
1. Closing cash as senior cashier
2. Sending courier and Admin work
3. Acting as team leader
4. Sales and customer service
5. Socials and petty cash
As sales adviser then sales team leader and promoted to Assistant Manager:
1.Managing and motivating the team to increase sales and ensure efficiency.
2.Managing stock levels and giving feedback to the Store Manager about it.
3.Ensuring standards for quality, customer service and staff image.
4.Responding to customer complaints and comments and take proper actions.
5.Talking to colleagues and customers, and identifying or resolving urgent issues after coordination with the Store Manager.
6.Dealing with sales, as and when required.
7.Organizing the staff monthly schedule and taking attendance.
8.Assist the Store Manager in preparing the time cards for his/her team to be sent by the end of each month.
9.Taking care of all storage room related duties e.g. organizing stocks, preparing revokes…etc.