Retail Store Manager
MAGRABi Retail
Total years of experience :18 years, 8 Months
Main Responsibilities
· Monitor and achieve store performance with relevant KPIs.
· Analyze the business, propose, and implement action plans to improve results, generate sales for each product category.
· Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs.
· Be aware of local trading environment and its impact on our sales, including competitors' trading activities.
· Manage and supervise the team in the correct execution of all company operating and stock procedures.
· Manage customer service quality, to meet client's expectations by offering excellent customer service standards.
· Develop loyal clients and implement appropriate CRM tools and client telling actions including in-store events.
· Act as brand ambassador to strengthen/build relationships with VIP clients.
· Improve Mystery Shopper Results with action plans.
· Motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations.
· Work with HR Dept. in recruiting the most qualified applicants to meet the store needs.
· Identify individual and team training needs to develop Talents and communicate these needs to HR Department
· Review and submit sales and operational reports to management in adherence to company's KPIs and policies.
· Ensure that Company standards are applied and maintained all times across the customer service, internal control, VM and back-office activities (stocks, administration, etc.)
· Analyze sales figures and forecast future sales volumes to maximize profits.
· Maintain awareness of market trends in the retail industry, understand forthcoming customer Initiatives, and monitor what local competitors are doing.
· Daily briefing with store team, to recap previous day results and review current day tasks.
· Reports stock levels, slow moving items, and shortages, as per the store profile and communicate any issues to the Merchandising team.
· Deal with staffing issues and conduct appraisals and performance reviews.
· Respond to customer complaints and comments.
(Part Time)
Bachelors Business Administration, 2005 Specialized Study Academy, Cairo, Egypt
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