محمد سعيد

Establish a wide relationship with the high profile clients through maintaining their banking connection.
•Acquiring new business through generating a referrals network to bring new to bank customers on a monthly basis.
•Manage the customers portfolio and responsible for the clients overall banking experience.
•Provide our clients with the required standard of service and create awareness of our investment products.
•Cross-selling the liability products according to customer needs.
•Analyze the customer profile to provide a suitable financial plan based on customer risk appetite.
•Handle and resolve customer complaints.
•gaining a clear understanding of customers' businesses and requirements

Providing to the customer our saving or insurance products in a simplified and easy to understand way which satisfies the customer needs efficiently.
•Achieving the assigned target on quarterly basis by focusing on our business plan.
•Supporting the bank when prospects have unique requirements that cannot be met by the available packages, such as requiring complex savings plans or detailed advice, or with loan debt obligations elsewhere, and needing protection.
•Following up on the applications process and ensure that all documents are in place as per compliance requirements then give the client the required feedback till his policy gets issued.
•Making a cross-selling for the rest of the retail bank products in a very professional way.
•Exceptional customer service responsible for all customers’ requests and inquiries.  Handling customers complains and timely resolution of issues.

• listening to customer requirements and presenting appropriately to make a sale;
• maintaining and developing relationships with existing customers in person and via telephone calls and emails
• cold calling to arrange meetings with potential customers to prospect for new business
• gathering market and customer information
• negotiating on price, costs, delivery and specifications with buyers and managers
• challenging any objections with a view to getting the customer to buy
• Reviewing your own sales performance, aiming to meet or exceed targets
• gaining a clear understanding of customers' businesses and requirements

• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Resolve customer complaints regarding sales and service.
• Recruit agent to insure the annual branch plane to achieve the target
• Enhance the performance of the unit ( team leaders & sales agent ) to achieve our goals
• Review with the director manager the plane and negotiate the negative and positive issues
• Report to director managerthe daily commitment from the team and the month pipe line
• Discuss the quarter plan with branch manager and the director manager

• Insure the target plane by recruit the experience sales and good qualification
• maintaining and developing the team performance
• enhance the team performance and achievement
• confirm that all team for description and sales responsibility
• Reporting the Area Sales manager the daily commitment and sales pipe line
• Discuss and Reviewing the daily sales report and the pipe line with the team
• Handle the team to growing and develop the sales experience to exceed the target
• Confirm that all sales procedure doing as per sales policy and bank terms and conditions

deal directly with customers either by telephone, electronically or face to face
•respond promptly to customer inquiries
•handle and resolve customer complaints
•obtain and evaluate all relevant information to handle product and service inquiries
•provide pricing and delivery information
•perform customer verifications
•set up new customer accounts

listening to customer requirements and presenting appropriately to make a sale;
•maintaining and developing relationships with existing customers in person and via telephone calls and emails
•cold calling to arrange meetings with potential customers to prospect for new business
•gathering market and customer information
•negotiating on price, costs, delivery and specifications with buyers and managers