Restaurant genral Manager
DYNAMIC Hospitality
Total years of experience :21 years, 0 Months
Employer: Shores Hotels (ALOHA)
Employer city: Sharm el sheikh
From / To: 17/09/2011 till 15/1/2014
Previous employment
Job title: Restaurants & Bars Manager
Employer: Sofitel Hotels (Accor Group)
Employer city: Sharam-Elshiekh -Egypt
From / To: 01/03/2007 till 12/2011
Previous employment
Job title: Restaurant manager (Indian Restaurant)
• Implementing and maintaining service quality standards as defined And the Hotel Food & Beverage policy, to control and coordinate the activity of Restaurants and Bar outlet and carrying out His mission in the field assigned by the latter and the hotel Management and also to constantly for Revenue and business development enhancements.
• Ensure that issuing and control of keys is handled efficiently and that staff are aware of the importance of security
• Ensure maximum security in all F&B outlets i.e. locking away of stocks
• Take necessary steps in the event of theft, fire, etc
• To ensure that all Food and Beverage employees are correctly and smartly Dressed at all times, that they offer professional and courteous service to their Customers.
• Hold regular departmental meetings in his/her respective outlets in order to pass on information, reinforce standards and listen to staff comments
• Ensure staffing levels are up to the required levels and within budget.
• Staff turnover must be limited to 25%
• Monitor staff performance and hold appraisals in order to identify training needs and potential for promotions
• Hold regular on the job training sessions in his/her respective department
• Appoint the most capable person for a vacant position bearing in mind that internal transfers or promotions are beneficial to the company and an excellent staff motivator
• Do inspections all F&B Outlets area cleanliness.
• Ensure the cleanliness and general appearance are up to the standards at all times, in all outlets
• Personally get to know clients and ensure their satisfaction and handle their complaints
• Support Food and Beverage Manager, to ensure that Food Gross Profit is Achieved in line with budget
• Collect and prepare information required for budgeting purposes
• Submit reports and projects within the agreed deadlines as well as follow up administrative work timeout and efficiently
• Observe trends and new ideas in the market place in order to move with the changing requirements of our clientele
• Attend meetings as requested
• To inspect equipment regular basis and liaise with other departments to ensure repairs and replacement when necessary.
• Relate to the outlet managers on a daily basis to resolve to even avoid arising problems
• To assist to responsible for the proper handling and control of F&B materials and equipments seeing that looses and breakage and minimized.
• Ensure the profitability of the F&B operations in particular his assigned department
• Ensure the regular taking of operating stock including linen
Employer: Sofitel Hotels (Accor Group)
Employer city: Sharm el sheikh
From / To: 08/2004 till 01/03/2007
Previous employment
Job title: Head waiter (sea food&pizza Restaurant)
Employer: Novetal Hotels (Accor Group)
Employer city: Sharam-Elshiekh -Egypt
From / To: 05/2002 till 01/2004
Previous employment
Job title: Captain
Employer: Sonesta Sharm Resort
Employer city: Sharm el sheikh
From / To: 12/01/2000 till 02/2002
Skills
Skills
Excellent Communication skills, Strong negotiation skills, Excellent leadership skills, Target & result orient thinking, strong managerial skills, strong team player skills, strong analytical skills
Excellent word, Excel, power point : Bachelor of Arts French Language