Muhammad Said Ramadan Mabrouk Ghanem

- Administrator for Sophos UTM firewall, Kerio connect email server, Active Directory on windows server 2012 R2, web hosting C-panel.
- Filtering and access list.
- Administrate servers, desktop computers, printers, router, switches, firewalls, phones, personal digital assistants, smart-phones, software deployment, security updates and patches - Setting up new users' accounts and profile and dealing with password issues
- Troubleshoot problems reported by users.
- Wired and wireless networks enhancement and troubleshooting.
- Design new infrastructure on Visio.
- Contact with customers, vendors, Suppliers.
- Preparing BOQs, Datasheets for Tenders.
- Contributing in sales by making recommendations for Potential opportunities, surveys.
- Onsite IT projects Supervision.
- Viewing projects’ layouts with AutoCAD.
- Projects and achievements: Mdarej, Mdarej movement - AlSafwa Mall phases 1, 2, 3 - Darwish Group - Jennyfer Cairo, Alex - Montazah District.

Co-partner, Videographer and Editor (Photoshop, Premier, After-effects)

Supporting the training center that contains a local network of 40 desktop computers and network printer and a copier
ADSL service and static IP managing
Implementing attendance and CCTV surveillance systems
Providing technical support and maintenance services

- Receive inbound inquiries to Provide hardware and software technical support.
- Provide easily understood answers adapted to the situation.
- Identifying problems, corrective steps, troubleshooting installation and configuration.
- Analyze problems and research solutions.
- Diagnose issues through process of elimination
- Escalating customer complaints and queries wherever necessary.
- Document issues appropriately based on existing guidelines.
- Using updated technologies and solutions, providing software licenses.
- Managing, troubleshooting and developing Network, Hardware and software.
- Managing Real IPs, Modems, Switches, Access Points (Wi-Fi) and ip cameras server.
- Administrating server and supporting users for the Clinical System Web Application.
- Managing website, social media, and Data Backups storages.
- Procurements, Single point of contact with other companies.
- Support for the call center project, ip phones and remotely connected branch.
- Supporting employees and training users.
- Technical Support, maintenance and Help Desk issues.
- Securing Power Supply in case of power loss (Generator - UPS) units.
- Dealing with printers, finger print, projectors, DVRs, Ethernet Cabling and X-ray Devices.
- Developing media to be shown on LCDs Monitors in all waiting areas.
- Projects and achievements: new website - Call Center system with IP phones - 40 KVA and 10 KVA Power Generators - Borg Al-Arab branch- Smuha clinic B - Smuha clinic C
- Designing Illuminated advertising for clinic B and Borg Alarab clinic.

- Developing ERP Applications for Desktop Computers.
- Testing and maintenance of software systems.
- Reviewing current systems.
- Presenting ideas for system improvements, including cost proposals.
- Working closely with analysts, designers and staff.
- Producing detailed specifications and writing the program codes.
- Testing the product in controlled, real situations before going live.
- Preparation of training manuals for users.
- Maintaining the systems once they are up and running.

- Cash Management, Accounts Payable, Sales Order, Purchase Order, Stock Control.
- General management purchasing, expenses, income, payroll, profits, sales, warranty.
- Recruitment and Human Resources.
- PC and Network Infrastructures architecture, complete software and hardware PC Maintenance, Technical support for software and hardware issues.
- Implementing DSL physical networks and performing technical support for network users and maintaining networks, Tracing and solving printer’s problems, Receiving and setting up hardware.
- Diagnosing and returning failed hardware, working with vendors.
- Maintaining desktop and server computers and wired and wireless networks.
- Setting up and maintaining backup system for desktop computers and file servers.