Senior Technical Support Engineer
RAYA Contact Centre
Total years of experience :5 years, 7 Months
Respond to requests for technical assistance in person via phone or remotely.
Diagnose and resolve technical hardware and software issues.
Research Problems using available information resources.
Advise user on appropriate actions.
Follow standard help desk procedures.
Log all help desk interactions.
Administer help desk software.
Redirect problems to appropriate resource.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Stay current with system information, changes and updates.
Data Center Infra Structure Administration.
New Technical Support Comers Training.
Domain User Accounts and Mail Boxes Creation and Administration.
Manage Users Profiles, Quotas, and Shared Folders Permissions.
Respond to requests for technical assistance from several sites to support in internal network Issues or computer hardware or software Issues.
Installation of Financial Software Applications and Updates for these Applications at different sites.