WIFI Technical Support Engineer
Nokia
Total years of experience :19 years, 4 Months
Technical Support Engineer for Nokia WiFi Network of Zain Telecommunications - KSA including WiFi Controller, WiFi Access Points, ALE OmniSwitches, Captive Portal, and NetAct providing technical assistance and support to customer for Nokia WiFi solution. I’m responsible for addressing and resolving technical issues, ensuring optimal performance of WiFi network, and delivering exceptional customer service. I have a deep understanding of Nokia WiFi products, strong troubleshooting skills, and effective communication with customer and other stakeholders.
Field Operation Manager managing a team for delivering top-notch operational services to customer across the kingdom, ensuring adherence to agreed Service Level Agreements (SLAs). My responsibilities include monitoring and controlling project costs, utilizing efficient budget management to optimize resource allocation. Employing standard Key Performance Indicators KPIs, I conduct performance monitoring to enhance project deliverables and overall efficiency. Collaboration with stakeholders is paramount in my role, and actively engage with them to oversee daily operational activities, fostering an environment that guarantees customer satisfaction. Skills Field Operations Management, Resources Management, Decision Making, Communication management, Technical Support, Problem Solving, Good Understanding for SLA and SOP, Supply Chain Management, Financial Management, Stakeholder Management, Customer Satisfaction, and Reporting and Documentation
Additionally, I am proactive in risk analysis, identifying potential challenges and taking appropriate actions to effectively manage and mitigate risks throughout project lifecycles.
Lead Field maintenance team to provide operation services in Eastern &Western area for Mobily network.Provide FLM maintenance services for Alcatel Lucent SDH and DWDMequipment.Participate in regular MNS service improvement reviews meetings.Liaise with other stakeholders involved in daily operations.Provide required reports to customer and management team.
Project Coordinator for the MNS project for Mobily network in Eastern and Northern regions, I was responsible for overseeing and coordinating maintenance activities for a range of critical telecom infrastructure, including ALU BTS 9100, BSC, and various microwave equipment (UX, AWY, MXC, MPR, MPT) along with 3G Node-B. Utilizing the OMC-R for primary troubleshooting, I worked closely with field teams to ensure swift issue resolution ensuring the timely completion of their activities and maintaining operational efficiency. I actively collaborate with the deployment team for site acceptance and Service Order Requests - SOR, Effective coordination with various stakeholders, including FO, BO, E&M teams, and ALU MNS management is a critical aspect of my responsibilities. Providing valuable technical support to field teams, I contribute to successful execution of daily operations. Additionally, i was responsible for spare parts management to guarantee seamless project continuity. Lastly, i ensure the submission of necessary reports to the ALU MNS management and different stakeholders contributing to a comprehensive and well-documentation
As a BSS Senior Engineer, I have demonstrated leadership by heading themaintenance teams for critical projects, including Mobinil, Etisalat, Vodafone, and the ISP Project in Menya Gov. My responsibilities extend to submitting essential reports to the project management team and the customer, ensuring transparency and effective communication. I excel in resource and expense management, strategically aligning them to meet customer needs and optimize project outcomes. Providing crucial support to field teams, I contribute to issue resolution, ensuring the uninterrupted operation of telecom infrastructure. Conducting regular surveys, I proactively identify and escalate outstanding issues at sites to the project management team, enabling prompt resolution. I played a pivotal role in maintaining an updated traffic route database, reflecting my commitment to operational efficiency. Spearheading spare parts management, I ensure the availability of critical components for seamless project continuity. Collaboration is a key aspect of my role, and I coordinate effectively with various stakeholders, FO, BO, TSU, and SMT. In summary, my experience as a BSS Senior Engineer underscores my ability to lead maintenance teams, manage resources efficiently, and collaborate with stakeholders, contributing to the success of telecom projects in Menya Gov.
In my role as an Operation Site Engineer, I have gained extensive experience and expertise in the maintenance and commissioning of a diverse range of telecom equipment, ensuring the continuous and efficient operation of critical infrastructure. This includes the meticulous maintenance of ALCATEL BTS (Evolium 9100, MBO, CBO) and BSC (G2, MX) equipment, as well as thecommissioning and maintenance of ALCATEL and NEC MW links
(UX, AWY, MXC, V4, MX, NEO). Additionally, I am proficient in the upkeep of Alcatel ADM equipment (1660, 1662), HUAWEI BTS (3012 - 3900), and 3G equipment. My responsibilities showcasing a strong command over SDH & PDH equipment. I actively contribute to the of telecom networks expansion by efficiently establishing routes for new sites. Furthermore, I specialized in the maintenance across different technology platforms. In addition to my technical responsibilities, I excel in the commissioning and maintenance of rectifier equipment from EMERSON, DELTA, SAFT, ASCOM, and LORAIN, reflecting my proficiency in power distribution and site environmental management. My experience includes successful dealings with generators, ensuring seamless power supply and operational continuity. With a comprehensive skill set and hands-on experience, I am well-equipped to navigate the complexities of telecom operations, ensuring the reliability, efficiency, and sustainability of telecom infrastructure under my purview.
I have specialized in the installation and commissioning Notifier fire alarm systems, as well as Ansul firefighting systems. Additionally, my expertise extends to the installation and commissioning of Private Branch Exchange (PBX) and fax sets. My role involves a comprehensive approach to ensure the implementation asper standard withing the time schedule. I have demonstrated proficiency in the electronic maintenance of PC monitors, ensuring their optimal functionality, and have good experience in PC software and hardware.
Electronics and Electrical Communications