Amr Mohamed Refaat

• Spearheading the management and direction of a skilled team of Engineers and Technicians in the O&M of the Dakahlya Region optical network, focusing on PDH, SDH, DWDM, and OTN technologies.
• Overseeing the installation, testing, and commissioning of advanced transmission equipment from Alcatel, Nokia, and ZTE, ensuring high-quality standards.
• Proactively monitoring alarms and network performance, optimizing network efficiency, and effectively troubleshooting issues related to transmission equipment.
• Planning and executing comprehensive preventive maintenance tasks to enhance network reliability and performance.
• Driving continuous improvement initiatives to optimize operational processes and elevate service delivery standards.

• Led the operation and maintenance of Optical Networks for Dakhlia Governorate, ensuring optimal performance and reliability.
• Managed the operation and maintenance of SDH and DWDM equipment from Alcatel and ZTE, enhancing network efficiency.
• Conducted commissioning and acceptance tests for new projects, ensuring compliance with industry standards.
• Oversaw the installation, testing, and commissioning of Alcatel and ZTE equipment, contributing to successful project delivery.
• Monitored alarms and network performance, optimizing operations through proactive troubleshooting and failure isolation.
• Developed and executed preventive maintenance plans, reducing downtime and improving overall network stability.
• Collaborated with cross-functional teams to drive continuous improvement in transmission systems and project management.

• Oversaw daily operations of the O&M Transmission Mansoura Department, ensuring efficient service delivery and system reliability.
• Coordinated maintenance and troubleshooting of optical transmission systems, enhancing network performance and uptime.
• Implemented best practices for SDH and DWDM technologies, contributing to improved capacity and scalability of networks.
• Led cross-functional teams in project management initiatives, driving successful completion of telecommunication projects on time and within budget.
• Fostered a culture of safety and compliance, ensuring adherence to industry standards and regulations.
• Developed and maintained strong relationships with key stakeholders, enhancing collaboration and communication across departments.
• Analyzed performance metrics to identify areas for improvement, resulting in optimized operational processes.

• Managed the installation and maintenance of computer networks, ensuring optimal performance and reliability.
• Provided technical support for dial-up users, resolving connectivity issues swiftly and effectively.
• Collaborated with cross-functional teams to enhance network infrastructure and implement upgrades.
• Developed troubleshooting procedures that reduced downtime and improved user satisfaction.
• Gained hands-on experience with SDH and DWDM technologies, laying the groundwork for advanced optical transmission management.
• Demonstrated strong problem-solving skills in high-pressure environments, contributing to successful project completions.
• Committed to continuous learning in telecommunications to stay updated on industry trends and technologies.