محمد خطاب

ليسانس اداب قسم تاريخ من اكادمية كينج ماريوط جامعة الاسكندريه ,, ومتخصص في التاريخ القديم والتاريخ الحديث والتاريخ الاسلامي والتاريخ البيزنطي

King Marriott Academy in Alex, Egypt 2007 Faculty of Letters Historic Dept - Grade: Good Sales advantage program:- * Great the customers pleasantly with a smile. * Showing respecting to the customers. * Explain the company policies & services to the customers. * Speaking to the customers in a courteous and clear manner. * Giving the customers full attention. * Providing good customer service satisfies the customers and makes a valued employee. Customer service representative Job Responsibilities:- * Answering all customers' inquiries by giving them full details about the products. * Facilitate the sale process by phone (Tele Sales) * Receiving customers ' complains face to face & by phone (Customer Service) * Providing the customers with the data of the products by E-Mail. * Following - up the data collection for reservations by phone. * Establishing a comprehensive Database for customers by registering their data. * Preparing daily and monthly reports. * Recalling the customers by their installments. * Handling customers inquires on the telephone providing the right & full information according to the call center guidelines. * Provide a high level of customer service that would Radio shake & mobile shop customer Expectations. * Take customers orders & create opportunities for up selling& cross selling. * Helping customers decide what type of product or services would best suit their needs. TRAININGS:-