Customer Services Representative
Wadi.com
Total years of experience :13 years, 5 Months
. Answering all inquiries both general and related to customer accounts.
. Responsible for cancelling out of stock items and finding alternatives.
. Handling and resolving complaints and escalations.
. Raising refund cases to the assigned team.
. Dealing with fraud cases and reporting them to the responsible team for investigation
• Reporting all the survey and check with the customers about the issue and the problems that they have it in our website and update all the feedback with the ideas and the advance for getting best solutions
• Having authority to contact with all the teams in the other department to getting solutions to the agents in the issue that need quick solution as a solutions escalation team
• Supporting the engagement media team when they have rash chat and emails with the offline ticket in the on line media
• Working in the inbound calls and the outbound calls when there is queue calls.
. Answering calls in a professional and timely manner and providing the correct information regarding products and services.
• Dealing with fraud cases and reporting them to the responsible team for investigation.
• Working in the inbound calls and the outbound calls when there is queue calls.
• Responsible about the chat and the emails for ask@rta.ae.
handle customers inquiries and follow up regarding their sales
handle customers and follow up regarding their sales
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