Senior Application Support Specialist
Abu Dhabi Islamic Bank
Total years of experience :13 years, 4 Months
o Supports a project delivery point of view & Day to day issues support and align the business requirements.
o Act on incidents that service Desk is unable to do so independently.
o Escalate incidents to SW vendors and provide recreation scenarios as well as proposed solutions that ensure service continuity over the banking systems. Follow up delivery of incident/ problem solutions
o Respond to requests and inquiries from business users and change management team for system changes and verify whether it can be done using local resources or thru vendor side.
o Participate in new application testing & deployment. Sanity checks and technical validation of newly delivered releases/ batches of banking SW before handing them over to UAT
o Document, and track, case histories, issues, and actionable steps taken
o Improve documentation of application services policies and procedures.
o Perform software research, testing, and recommendations when needed
o Review of CRs issues to vendor side from the technical and system perspective and to validate effort estimation and technical solutions provided.
o Handle system analysis & design of in house developed systems as well as Development in line with bank agreed system architecture and development tools and following quality standards.
o Build troubleshooting guides for SW systems in hand and perform on the job training for service desk teams to act as 1st line support and mentor Jr Application specialists
o Recommend changes to policies, procedures, systems and products to add value to ADIB service offering.
Participating in the development, designing and requirement analysis of a dynamic workflow engine to integrate with all the banking solutions within I.T.S based on JBOSS-JBPM.
o Working within a team to develop a dynamic workflow in order to integrate with all the banking solutions within I.T.S and automate all the business processes.
o Working within a team to upgrade the single sign-on and single admin web-based solution that can be used to administrate and integrate all the banking solutions within I.T.S using (JSF 2 Spring Framework, JAX-WS, RichFaces 4.3 and JPA).
o Deployment of J2EE software applications using various application servers (Bea WebLogic 10, Oracle WebLogic v10.3, IBM Websphere Application Server 8).
o Application Name: Mena Telecom point of sale.
Application Modules: Order Management-Customer Relation-Management-Billing System-Product Catalog.
Responsibilities: development and maintain the new requirement using J2EE application including JSF 2, PrimeFaces open source, EJB, web services, oracle database and JBOSS application server to Mena Telecom project at Bahrain Manama.
o Application Name: Etisalat Smart ADSL.
Application Modules: Order Management-Customer Relation-Management-Billing System-Product Catalog.
Responsibilities: development and maintain the new requirement using J2SE application including EJB, web services, oracle database and JBOSS application server to Etisalat Egypt.
Developing projects using J2ee