Operation Manager
exaserve
Total years of experience :16 years, 3 Months
Participate in determining the best appropriate solutions to customers .
Determine the quality of performance standards in all technical departments of the company
Keeping service level high and maintaining SLAs.
Managing a team of (Engineers, Technicians and other support staff) approximately 40+ employees in a busy work environment of critical mission.
Apply ITIL framework in all department such as design management change management & operation management
Develop and implement systems for motivating the team to increase their engagement levels through training & development and regular meetings
design products based on the terms of price, quality, functions and compliance with global products
Analyze the information needs of the organization and develop technological solutions to satisfy those needs
Negotiating contract, ensuring that they balance value and risk.
Direct and coordinate organization’s financial and budget activities to fund operations, maximize investments and increase efficiency.
Responsible to identify potential opportunities in to increase revenue and manage the development of new system and process to tap the potential available.
Monitor the achivement of the orgnization different goals through supervising teams productivity, reviewing financial statements, sales & activity reports and all of other performance data, and determine areas needs cost reduction and program improvement
HR Manager
Developed Company Vision & Values
Handle internal training coordination (booking conference rooms, materials, facilities, equipments, needed handouts, attendees list, training evaluation feedback)
Identify Key Performance area and measures for achieving business strategies
Propose suitable policies and procedures across the group to bring in harmony and standard practices & establish mechanisms that actively update all HR policies and procedures to match the maturity of the organization
Responsible for organization Planning including Performance Management System & Talent Management (Career Planning)
Organizational re-structuring including re-grading and salary adjustments to ensure competitiveness with the market.
Design Comp. and Benefits strategy and structure to drive market competitiveness
Implement the successful operation of Performance Management system into facilitate improved employee performance.
Control all operating costs in line with agreed budgeted targets to ensure that operating overheads are maintained at agreed limits
Implement Performance Management system: Generate Performance assessment procedures using standard competencies (KPIs)
Conducting job analysis and initiate job description and updating JDs