Receptionist Team Leader
Harley Street Medical Centre
مجموع سنوات الخبرة :17 years, 7 أشهر
• Training Initiatives: "Designed and delivered training programs that resulted in a 50% reduction in employee errors and increased employee productivity by 30%."
• Leading performance reviews for team members
• Creating intervention and improvement plans for team members
• Suggesting new procedures to improve customer service
• Motivating customer service team to meet goals
• Responsible and handling the corporate file Handling VIP patients
• Coordinate mail flow in and out of department.
• Handling patients Complaints.
• Precisely and accurately interprets medical advice and information given by the provider into equivalent terminology in the patient's native language.
• Gather personal and insurance information.
• Team Leadership: "Managed a team of 15 employees, improving team productivity by 20% through effective coaching."
• Opened and maintained 70 customer accounts by recording account information
• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
• Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
• Customer Service: "Achieved a customer satisfaction rating of 95% through prompt
• Completed clerical duties and tasks for clinic administration.
• Helped patient’s complete necessary medical forms and documentation.
• Supported office staff and operational requirements with administrative tasks.
• Managed over 50 customer Registration per day.
• Completed patient referrals to other medical specialists.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Answered customer questions about sizing, accessories, and merchandise care.
• Solved customer challenges by offering relevant products and services.
• Prepared merchandise for sales floor by pricing or tagging.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Managed over 50 customer calls per day
• Engaged with customers to effectively build rapport and lasting relationships.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Process Improvement: "Streamlined the inventory management process, reducing stock wastage by 30% and improving order fulfillment efficiency by 25%."
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Ensuring highest levels of customer service are provided by staff and that they have skills and support required to maximize sales.
• Working with variety of different departments to maintain effective operation of store and will provide feedback to store.
• Deputize for Store Manager during periods of leave.
• Present and sell company products and services to current and potential clients.
• Follow up on new leads and referrals resulting from field activity.
• Establish and maintain current client and potential client relationship.
• Prepare variety of status reports including activity, closing, follow up, and adherence to goals.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Sales Performance: "Exceeded sales targets by 25% in Q3 2010, resulting in a revenue increase of 50K EGP.
• Answered customer questions about sizing, accessories, and merchandise care.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Solved customer challenges by offering relevant products and services.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Engaged with customers to build rapport and loyalty.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Managed over 80 customer per day.
- Troubleshoot hardware, software and network operating system
- Be familiar with all hardware and software
- Be familiar with network operating system
- Provide orientation to new users of existing technology
- Train staff about potential uses of existing technology
- Train staff about new and potential use
- Provide individual training and support on request
- Provide recommendations about accessing information and support
- Maintain current and accurate inventory of technology hardware, software and resources
The higher institute for specific studies Computer science