Software Project Manager
valeo
Total years of experience :12 years, 11 Months
• Manage the scrum process with the coordination of scrum team in agile methodology.
• Maintain regular communications with active team and stakeholders.
• Analysis the team performance using JIRA reports
• Remove the impediments for the scrum team.
• Arrange daily stand-up meetings, facilitate meetings, schedule meetings, demo and
decision-making processes to ensure quick inspection and proper use of
• Conduct retrospective meetings.
• Organize and facilitate the sprint planning meeting, maintain the Sprints progress on JIRA
• planning & implementation projects with different scopes Web ticketing application
and POS application within agreed cost, timeframe, quality and scope.
• Managing project delivery, ensuring the final delivery meets the agreed customer
and stakeholder requirements specified for the project
• Define project scale, tasks, resources and schedule.
• Schedule management, Preparing and maintaining project plan, with tracking
activities against the plan
• Managing Project team 20+ members from multiple locations, coaching them to
accomplish the project milestones according to the project agreed three main balers.
• Report the project KPIs (Progress, Quality, Risks, focus factor, productivity) to the
higher account management.
• Monitoring costs, timescales and resources used, and take action upon any deviation from planned.
• Measure the Quality through defined KPIs based on project nature
• Develop and conduct strategic plans to solve significant escalations and mitigate critical risks.
• Get the customer sign off after the final delivery and do all the project closure activates
• Manages project delivery
Small to medium Budget
Low/ medium risk
• Manages project financials including business impact
Meets or exceeds approved budgets
Provides reliable financial forecasts to Management
• Region: EMEA (Europe, the Middle East and Africa)
• Manages stakeholder relationships
• Manages first to mid-level stakeholder relationships
• Manages project team
Manages internal as well as external resources with a team size generally less than 7 people
Provides performance feedback on project team members Contributions have impact on company business (Cost, Efficiency, Total Customer Experience (TCE)
• As part of the PMO tasks I played different roles
Cost Analyst, implemented a new corporate standard Project Accounting/Cost Management and Provide training and support to other PMs in the account
Change Management SME, Establishing the required enhancements in the Change Management Process and Ensuring that the process is followed. Ensure that all proposed changes to in-flight delivery projects are managed, maintained and progressed from conception to implementation. Changes range from simple contractual terminology clarifications to significant redefinitions of scope across an entire delivery theme.
• Ensure project success by driving day-to-day operations
• Maintain regular communications with active team and stakeholders
• Maintain a detailed status, activities and issues reports
• Responsible for creating and updating projects plans (cost plan, risk plan and MS schedule)
• Maintain a detailed status, activities and issues reports on each project
to present to IT Managers and major project stakeholders
• Manage SLA with the vendors
• Define service activities
• Monitor and control KPI
• Suggest improvement and new ideas to enhance SLA
• Provide Support for Etisalat Customers in their complaints regarding
Operating System issues, Network Connectivity, TCP/IP configuration, 3G & ADSL issues.
• Assisted in troubleshooting user’s problems relating to Operating System issues, Network Connectivity, TCP/IP configuration, upgrades
• Handling escalated problems, priced relevant feedback to the right channels & recommend claims for eligible users.
• Provide the customer with problem technical solutions in order to solve his problem.
• Conduct training session to new joiners
• Help the outbound team to handle some relevant issues such as the backlog & trouble tickets.
• Act as floor delegate by handling different assigned tasks such as user’s escalations, report the outages and ensure smooth work flow.
• Install, configure, and maintain network services, equipment and devices.
• Perform troubleshooting analysis of servers, workstations and associated systems.
• Electronic Voting system admin
Bachelor's degree in Electrical & computer engineering from the higher technological institute in 10th of Ramadan city -Egypt on 2009.