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Mohamed Satti, GOVERNMENT TRANSACTIONS OFFICER (PRO)

Mohamed Satti

GOVERNMENT TRANSACTIONS OFFICER (PRO)·Provide Typing Services

United Arab Emirates

Diploma, Information technology

Work experience

Total years of experience: 14 years, 7 months

GOVERNMENT TRANSACTIONS OFFICER (PRO)

January 2025 - Present

Provide Typing Services

Abu Dhabi, United Arab Emirates

January 2025 - Present

• Process government transactions through official portals: TAMM, ICP, MOHRE, Immigration, Traffic Dept, ADDED
• Manage issuance and renewal of residence visas, work permits, and entry visas
• Coordinate with government departments to ensure timely completion of procedures
• Guide clients on document requirements and ensure compliance with regulations
• Track and manage applications electronically through various government portals
• Represent the company professionally at official government entities
Company industry:
Public Relations (PR)

customer service agent

May 2024 - Present

touch tired travel and typing

Abu Dhabi, United Arab Emirates

May 2024 - Present

Company industry:
Airlines

TRAVEL AGENT

January 2024 - January 2025

Touche and Typing

Abu Dhabi, United Arab Emirates

January 2024 - January 2025

• Assisted clients in planning and booking travel arrangements: flights, hotels, and tour packages
• Delivered excellent customer service and handled inquiries with professionalism
• Managed government-related travel documentation and visa processing
• Prepared and verified travel documents ensuring accuracy and compliance
• Performed data entry and maintained booking records in the system
Company industry:
Printing
Job role:
Customer Service and Call Center

TRAVEL CONSULTANT

January 2018 - January 2023

Elfida Company for Multiple Activities

Khartoum, Sudan

January 2018 - January 2023

• Provided expert travel consultancy and ticket sales using Amadeus & Galileo
• Managed marketing and promotional activities to drive sales growth
• Communicated with airlines and handled travel reservations efficiently
• Built strong client relationships ensuring repeat business and referrals
Company industry:
Travel Agency
Job role:
Customer Service and Call Center

TRAVEL & TOURISM AGENT

January 2014 - January 2018

Dar Alkhartoum Travel & Tourism

Khartoum, Sudan

January 2014 - January 2018

• Delivered outstanding customer service and managed ticket sales
• Handled government-related travel documentation and visa processing
• Coordinated with airlines, hotels, and travel partners to confirm reservations
• Managed marketing campaigns to attract new customers and enhance brand visibility
• Prepared accurate travel documents and maintained detailed booking records
Company industry:
Travel Agency

travel agent

January 2012 - October 2014

darelkhartoum travel and tourism agents

Khartoum, Sudan

January 2012 - October 2014

Customer service -Ticket sales - Marketing - Visas - Communication with airlines -Hajj and Umrah services
Company industry:
Airlines
Job role:
Sales

IT SUPPORT TECHNICIAN

January 2011 - January 2014

Sudanese Telecommunication National

Khartoum, Sudan

January 2011 - January 2014

• Provided IT support, networking, and CCTV surveillance maintenance
• Monitored internet systems and ensured network stability
• Troubleshot hardware and software issues across the organization
Company industry:
Telecommunications
Job role:
Information Technology

Education

The University Of Science And Technology - Sudan

November 2011

November 2011

Diploma, Information technology

Sudan

Skills

PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CLOSED CIRCUIT TELEVISION SYSTEMS CCTV
Intermediate
CLOSED CIRCUIT TELEVISION SYSTEMS CCTV
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
GLOBAL DISTRIBUTION SYSTEMS
Intermediate
GLOBAL DISTRIBUTION SYSTEMS
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
LABOR LAW
Intermediate
LABOR LAW
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
Amadeus System Certification - Grade A