Mohamed Sebaq

AL-SAYER GROUP (Training Instructor)
Duration: 02/2011 to date
• Upgrade Garage (workshop and reception) personal skill level by conducting the required training and seminar courses and provide update technical information
• Assist to supply field technical reports to TMC, and other related reports which may be required
• Keep aware of TMC related literature's, technical guidelines, publication and etc.
• To assist grade/evaluate all productive and non-productive staff

AL-SAYER GROUP-TOYOTA (Garage Supervisor)
Duration: 01/2010 to 01/2012
• To facilitate the customer requirement for service and repair from first contact to delivery of the vehicle
• Supervise and organize the Reception resources (Service Advisor, Cashier, office supplies, computer system, etc.) to ensure availability for customer requirements
• Supervise and assist S.As in preparing and giving quotations to the customers, either verbally or in writing, at first contact and for additional work (contract review and amendment to contract)
• Supporting and assisting the Service Garage Manager with technical and administrative matters

AL-SAYER GROUP-TOYOTA (Service Advisor)
Duration: 03/2007 to 12/2009
• Communicates with customers from first contact at the service garage entrance to return of the vehicle, facilitates the work required by the customer
• Enter details from Job Order in to computerised Job Card system and send to print at Control Tower, arrange for the vehicle to be taken to the service
• Follow up with Job Controller to see if vehicle will be ready when promised, advise the customer of any delays and for additional work
• Periodically check Job Cards and Register for any vehicles not completed as promised, establish reasons and advise customer of progress

AL-SAYER GROUP-TOYOTA (Team Leader)
Duration: 2/2005 to 3/2007
• Maintain equipment and tools, take corrective and preventive action when required
• Supervise the servicing and/or repair of customer's vehicles within the trade discipline (s) assigned
• Report on performance of assigned team, individuals, facilities, equipment, tools and systems to Service Garage Manager
• Advise Service Garage Manager of Warranty Work encountered, advise Job Controller and Receptionist of additional work encountered