Sales Counter Supervisor
Zahid Tractor Co. Ltd.
Total years of experience :15 years, 11 Months
• Supervise and coordinate the activities of Countermen;
• Prevent counter complaints/reports by the POM either for improper handling of
the customer's account before the incumbent has made every effort to correct the
problem or for delays in order taking time at the counter or the phone;
• Maintain accurate reference material;
• Ensure Parts book inserts and NPR changes are made within two days of receipt;
• Ensure Technical parts grams and sales material is read and discussed with each
Counterman;
• Maintain and update current Parts books for all allied equipment;
• Locate all previous day's Depot B/O's declared urgent by customers before close
of the second business day;
• Maintain and update NPR within 7 days of receipt of supplements;
• Maintain Parts catalogues and ensure all inserts in place within 7 days of receipt;
• Report machine sales lead POM the same day;
• Report competitive machine activity;
• Report Lost Sales and competitive machine problems to POM the day these are
received;
• Report potential Service sales, major overhaul and potential sale of a Service jobs
to POM the same day;
• Responsible for incremental business;
• Update the Countermen with the day to day Company policies regarding the
incremental sales (. Reman, Chloride Batteries etc.);
• Division of Labor; correctly assign priorities thereby utilizing staff to the
optimum level;
• Ensure team members are adequately trained and proficient in handling the
diversified job functions associated with a small satellite outlet.
• Design and construct new facilities as well as other capital projects including all stages of project development from programming to budget development to project budget and schedule management to securing entitlements to completion and commissioning of projects for end users.
• Maintain the existing physical plant and equipment of the Heavy Equipment, an extensive road and trail network, and significant mobilization methods and fleets.
• Promote the heavy equipment’s and manage the organization’s day to day relationship with potential customers, Raiba Land transport, existing customers, and all the daily work progress.
• Ensure the profitability and volume levels of ongoing customer services, as well as their efficiency, quality, and alignment with the HE’s mission, strategy, and business plans.
• Develop, implement, and maintain state-of-the art asset management systems and practices, as well as HE division’s-wide field workers, safety and emergency preparedness programs.
• Provide appropriate staff and infrastructure support to the Operations, recreation, development, communications, administrative, and business development functions.
• Evaluate opportunities with the Chief of Finance and Business Development and the Chief of Operational Outreach and Marketing for expanding or improving revenue-generating operations.
• Work with the Chief Technical Advisor and Operators and storage management programs that meet marketing, operations, and regulatory goals.
• Participate in marketing and third party events, as well as community service organizations, to promote a positive image of the HE Division and its interests.
• Recognize potential or emerging requirements and improvements, and then advise the Rep. Member as to their organizational implications and options.
• Guarantee that operating objectives and standards of performance are not only understood, but owned by management and employees.
• Ensure appropriate and satisfactory systems are in place to monitor performance against goals and budget.
• Provide effective and inspiring leadership; be a strong relationship builder and communicator with experience leading diverse work teams. Provide an organizational wide strategy for promoting excellence through mentoring, hands-on management, and incentives and commissions.
• Obtain buy-in to a common organizational vision and promote a “sense of team” among staff by promoting regular and ongoing opportunities for all staff to give feedback.
Overall:
• Establish and implement logistics procedures, in line with construction’s requirements for a valued project of 13.5 Million Dollars donated by the Kuwaiti Charity.
Specific:
• Manage and maintain an effective working office for the Civil Engineers & the Consultants assigned to implement the sites, ensuring effective security, supervising subcontracted construction work if necessary.
• Identify, establish and manage accommodation storage facilitates & for the site engineers and the staff ensuring effective security.
• Establish and implement communications means and protocols.
• Assess & Contract a local construction’s materials supplier.
• Establish and implement a fleet management system ensuring documentation, vehicle logbooks, fuel consumption and servicing protocols.
• Establish and implement a supply policy and stock management system.
• Establish and manage an inventory which is kept up to date and in compliance with SAKAS J.V. procedures.
• Manage Guards, Drivers and Logistics staff in line with good organizational practice.
• Support and Manage the Logistics Assistant.
• Act as a focal point for the maintenance and repairs of assets, liaising with the appropriate staff to arrange quality repairs of reported damages or needs in a timely manner.
Other:
• Cover essential duties in the absence of other personnel
• Represent SAKAS J.V. when needed on supply related matters with the counterparts events.
• Contribute to the adherence of all safety & security guidelines
• Other duties as assigned by the Heads of the J.V
• Work with local authorities and fishers from the communities of Suakin, Mohamed Gol and Osief to develop strategies for re-organizing existing fishing cooperatives into business-orientated fishing associations.
• Identify skills that cooperative members do not possess - or are limited - but are important to the successful operation of a business-orientated cooperative and develop training curricula to address limitations.
• Working closely with the NPC, develop business linkages or modes of cooperation between the cooperatives and micro enterprises established by the project.
• In collaboration with the NPC and government counterparts, develop a mechanism for the management of landing sites to be established under the project
• Provide follow-up support to cooperatives on any issues identified by the cooperatives themselves or the project.
• Provide progress reports on a weekly basis to the CTA, NPC and the Project Manager.
• Collect and analyze crisis and recovery related information through participatory processes with the various stakeholders and pre-process the information for the crisis and recovery mapping database;
• Maintain and coordinate “Priority Information Requirements” with all relevant information collection providers and stakeholders and ensure regular update of the CRMA collection plan;
• Ensure the timely input of baseline information and analysis for production of products (strategic assessments, crisis and recovery assessments; early warning/critical information reports, thematic reports) produced by the CRMA;
• Provide briefings to senior UN staff and visiting VIPs;
• Liaise with other organizations (UN, NGOS, international agencies, national counterparts) in order to identify information gaps, support inter-operability and data exchange, promote inter-agency collaboration, and provide support when appropriate;
• Support to state and partners” strategic planning processes as a result of their experience with the CRMA processes, with a focus on capacity development;
• Support to development of a CRMA strategy and plan for capacity development of state and partners for 2010 - 2011;
• Other duties as may be required by the Head of the CRMA.