Mohamed Serag

-To ensure the general and daily operation of stores in accord with company rules.

-To do whatever is necessary for having immaculate Store Managers and Assistant Store Managers.

-To ensure that all works are carried out at minimum cost.

-To work in cooperation with all departments of the company in every respect in an effort for the company to achieve better results and success.

-Visit every store at least twice a week, to check the cash registers of stores at least once a week and to prepare at least one visit report for each store on a monthly basis.

- Check the store waste and to decide on their extermination if necessary.

- Ensure flow of documents and information between the company and the stores.

- Coordinate all measures about his/ her stores, to follow up exceptional situations that might arise.

- Identify the competitors around his/ her stores and to follow the market in general.

- Plan, organize and realize the opening of new stores pursuant to the instruction of the Marketing Manager.

- Carry out research and activities to boost the performance of stores.

- Coordinate and check stock and order procedures and implementations.

- Organize all kinds of advertising activities about the store and the products and to participate in the activities in person should the need arise.

- Guide and manage the studies on inventory results.

- Control, assess and inform the central units about all elements that are of importance for the operation of the stores.

- Decide on the working hours of the personnel and to check their implementation.

- Work for the training of the personnel for higher positions and responsibilities.

- Coordinate the holiday programs of the Store Managers and Assistant Store Managers.

- Decide on who will replace the Store Managers and Assistant Store Managers.

- Submit for approval of the Marketing Manager the appointment and dismissal proposals of Store Executives and Deputy Store Executives.

-Decide on the recruitment of new store personnel and the dismissal of existing personnel

• Work with direct clients to sell the products.
• Evaluate, present and negotiate business opportunities.
• Outdoors presentations to purchasing managers & Executive chefs various hotels.
• Meet clients and build relationships for sales.
• Visiting Clients continuously for promoting new items or offers
• Liaise with all levels in the customer organization as required
• Achieve or exceed the allocated sales target.
• Manage accurate and timely market information related to opportunities, competition, and changing trends and feed it back to Sales Manager.
• Keeping management informed by submitting daily activity reports to the Sales Manager
• Placing Clients orders on the system on a daily basis.
• Follow up clients orders and account payments after sale

• Supports Store Management by contributing to the successful operation of the store and implementation of strategies
• Help retail sales staff achieve sales targets.
• Handle customer questions, complaints, and issues
• Contributes to stores financial growth through driving sales, managing expenses and implementing plans for increased profitability
• accountable for ensuring all operational standards are achieved
• Assists in the training and retention of store staff in sales to deliver exemplary customer service and meet sales goals
• Develops collaborative team relationship with Store Management and other store team members
• Manage retail staff, including cashiers and people working on the floor.
• Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Formulate pricing policies. Determine daily coupons.
• Ensure pricing is correct. Work on store displays.
• Coach, counsel, recruit, train, and discipline employees. Evaluate on-the-job performance.
• Ensure standards for quality, customer service and health and safety are met.
• Monitor local competitors.
• Maintain store's cleanliness and health and safety measures.
• Organize and distribute staff schedules. Preside over staff meetings

• Dealing with customers
• Answer customer’s emails
• Write to customers; Speak to customers on the phone
• Handle all customer problems
• processing orders
• Manage Administration
• Train new comers on system, information & soft skills
• Lead new comers for the first 3 months & give a the feedback with coaching required