Central Reservations Manager
TIME HOTELS
Total years of experience :8 years, 1 Months
● Having knowledge of entire Reservation Procedure according to system.
● Allocate daily tasks to Reservations staff.
● Review reservation booked daily.
● Review arrival report daily.
● Responsible for training staff.
● Responsible for implementation of policies and procedures.
● Responsible for various Production reports and supply to each department.
● In general, perform any other duties might have requested by Revenue Manager.
Assist the reservations manager to motivate the team skillful at up-selling and/or conversion as required by the business demand.
Participates in staff recruitment, organizes on-the-job and monthly training for all staff, performance in order to ensure clients’
Satisfaction and adherence to company service standards.
Maintains good working relations with other departments, particularly Front Office and keeps close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery.
• Assist the reservations manager to control rates for group business, low yield rooms allocations, complimentary rooms and upgrading, group space blockage and timely wash, especially during the peak season and/or high demand days when expected occupancy is above 85%.
• Assist the reservations manager to ensure all sellable contracted rates are loaded in the GDS and Opera system for ease of reservations by companies worldwide.
• Assist the reservations manager to supervise the Reservations Agents in their daily duties, including pick-ups, travel agents’ commissions, staff responses to clients, etc.
• To follow up on lost business and bring information about them to the knowledge of the department superiors.
• To update customers with the latest development of the hotel by means of Web-site and some other available distribution channels.
• To keep reservations staff informed on all changes or developments within the hotel and the company.
• To spot-check reservations made the previous day and check all VIP arrivals.
• Training, developing, and motivating staff to increase productivity.
• To keep department informed of all changes in the customer profile.
• To monitor group bookings and work closely with group department in order to achieve budgeted figures.
• Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
• Have a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.
• Train employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
• To understand and strictly adhere to the Rules & Regulations established in regards to the hotel policy on Fire, Hygiene, and Health & Safety.
• Performs any other duties as assigned by management.