Project Supervisor
Backoffice Management Solutions. FZE
Total years of experience :7 years, 5 Months
• Planned and coordinated Backoffice operations and activities for 60+ number of employees.
• Having overall control on team activities & ensure process (Receiving, Doc Verification, Data Entry, Document preparation, Scanning, storage & retrievals) are carried within the agreed archival process and Policies / Monitor the SLA/TAT.
• Evaluate employee skills, identify and implement training requirements
• Conducting personal interviews for hiring.
• Involving in new project discussions & providing ground level support in IT applications such as scanning software Kofax & SQL DB / User Defined Soft.
• Planning & developing schemes to have faster, safer & smoothest operations.
• recognize and resolve production and quality issues through Corrective Action Plans.
• Reporting to Manager / VP
AWARDS WON: Best Suggestion - Q3 2016 - Emirates NBD Group Operation (‘Go Green Campaign’)
• Provide direction, instructions and guidance to the team.
• Setting team goals (Short/Long terms) & Delegating tasks and set deadlines.
• Service to Internal Customers (All branches & departments across ENBD) - attending in timely and appropriate manner for queries and requests through internal emails / O’Neil system (online workflow).
• Creating daily data bundle (XML Images and XML files).
• Data importing, maintaining, modifications & Creating Work orders in O’Neil (RS-SQL).
• Uploading, Modifying and Managing Customers data in SQL database.
• Creating various daily, weekly and monthly reports.
• Reporting to Manager.
• Receive files for scanning and archival from branches & Depts. (Verifying against Internal Mailing List).
• Perform General data entry using In-house developed applications.
• Document verification: (verifying the documents against checklist)
• Document Scanning: Scan Documents by using high-speed documents scanners; scan any paper-based documents including invoice, delivery notes, project files, customer files, cheques, correspondence files, technical records, medical reports, photographs & etc.
• Data Conversion: convert documents into editable text (MS word) and fully searchable OCR (Optical Character Recognition) PDF files which provides a reliable and easy way of searching PDF documents.
Computerised Accounting
