Retail Sales Executive
Ghabbour auto
Total des années d'expérience :12 years, 10 Mois
- Available on time in the S/R to serve the customer with official unform and be clean and tide up .
- Do all the required reporting and recording.
- Apply HPDP sale process as follow:
▪ Preparation and planning.
▪ Meet and greet.
▪ Qualification
▪ Presentation (static & Demo).
▪ Negotiation.
▪ Handling the objection.
▪ Closing.
▪ Delivery and follow up.
- Contact exist customers from database and follows up with new prospect (visitors & web inquiries) on daily bases.
- Enter the Prospect data and all the data required in the system completely and accurately.
- Handle all the telephone inquiries coming to the S/R.
- Accomplish the targets set every month with the KPI.
- Keep the SSI rate high and record the forms required for that.
- Gain and understand of good knowledge of the vehicles features and competition systems .
- Identifying and meeting customer needs to ensure customers are satisfied by providing efficient service through Guest First mindset and performing essential obligations as per the contract of employment.
- Build and maintain relationships with existing and prospective fleet customers .
- Follow up with warehouse and logistics department to know the available stock and colors.
- Prepare daily reports based on my actual visits .
- Function as customer advocate and primary sales contact by complete follow-up from initial contact, quotes, demonstrations, negotiation and closing of deals .
- Follow up with customers from start of the deal until end including recognizing the customers’ problems by following up in the system all the deals including reservation, transfer and delivery of vehicles.
- Coordinates with the Sales Manager and Sales Supervisor in arranging field visitations to customers to generate revenue as per the required performance of essential obligations to ensure customers satisfaction and retention.
Rent cars to clients who need automobiles with greeting, answering the telephone, handling client questions or complaints and working to resolve overdue car rentals .
* Dealing with suppliers who supply the advertising materials
( Brochure, panners, posters)
* Dealing with sponsors