IT Analyst
Recruit Express
Total years of experience :14 years, 7 Months
Started working as IT Analyst on Client Place (National Institute of Education - NIE) handling the day-to-day IT related issues.
Key Contributions:
- Build and maintain efficient IT systems to meet business and technology needs.
- Interact with stakeholders to understand their requirements.
- Review and develop functional specifications.
- Work together with developers to build and implement technology solutions.
- Oversee the integration of multiple systems and reconcile needs of different teams.
- Collect feedback from end users about system performance.
- Develop and manage projects such as upgrades٫ hardware/software installations and so on
- Provide consulting and technical training services.
- Stay informed about the latest technology trends and developments.
- Develop and document IT processes and procedures and create SOPs for the company.
- Set up new user accounts and profiles and handle password issues.
- Analyze IT requirements and provide objective advice on the use of IT.
- Perform tests on new hardware and software.
- Budget planning for various strategies implemented.
- Analyses the existing It systems and work processes.
- Gather feedback from the end-users to better understand the required improvements.
- Document software and hardware processes
- Consults with end-users in addressing problems and assists in formulating solutions.
- Performing against agreed SLA's
- Train staff and write instruction manuals for new or upgraded systems.
Started maintaining a team of 5 Members maintaining the entire IT Assets in the office & handling the day to day IT related issues.
Key Contributions:
- Maintenance of the Company’s IT infrastructure, including intranet, internet, ERP system, servers, workstations, backup, and network security.
- Installation, configuration and maintenance of software and hardware in workstations and servers.
- Development of standard operating procedures in accordance with the Company’s business systems and processes.
- Create customized reports and queries upon request by writing simple codes in the ERP system.
- Manage Domain Controller, Domain Forest, and OU - Organization Unit. AD Active Directory, Services, Group Policy in Win Server 2012, 2012 R2, 2016 R2 Standard Edition.
- Manage Backup systems, Storage Craft Shadow Protect.
- Manage standard server configuration from Microsoft OS and Backup OS - storage craft.
- Manage Cloud Server Technology with the backup procedure.
- Manage IP Setting Configuration - TCP IP V4 and V6 and DHCP settings and configuration, DNS settings and configuration.
- Manage Router Configuration and Switches, POE Switches and Manage LAN Connection (HUB/PORT/Switch)
- Development of user manuals for ERP system users.
- Design and implementation of disaster recovery solutions and policies.
- Conduct routine software and hardware audits of workstations and servers to ensure compliance with the established IT policies and guidelines.
- Maintenance of the Company’s website.
Hired as a full-time IT Administrator for office environment to contribute with a team of 5 members in initial consulting role & promoted as IT Administrator In-charge for Warehouse in 3 Months. HP ProLiant Servers, LAN/WAN administration monitoring. Also manage Network Issues and Disaster recovery solutions for employers.
Key Contributions:
- Windows Server Administration.
- Managing Windows Network (Creating New users, computers & printers | Resetting, Lock\unlock user accounts) with Active Directory.
- Security Policies implementation through Group Policy for users & disabling unwanted services.
- Application Upgrades & applying patches for software in existing network environment as per requirement.
- Evaluated and reconfigured company’s IT Management System with Network & PC Setups.
- Configuration & Maintenance of Motorola 6521 Access Points, D-Link Print Servers & Switches.
- Conduct Technology training for inexperienced users.
- Maintaining Data Centre Environmental & Monitoring Equipment.
- Maintaining Network facilities in individual machines and all IT Assets.
- Maintain the daily Tape Backup of Active Directory, important data, and Off-site tape storage.
- Maintaining Minimum security standards for all systems.
- Maintaining all IT related assets such as Servers, Desktop computers, Printers, Scanners, Routers, Switches, IP Phones, Attendance Machines, Automated Door Locks, Access Cards, Software deployment, security updates, Personal Digital Assistants, Smartphone’s (Blackberry, Samsung & iPhones) in Warehouse.
- Configuring Motorola MC9190 PDT (Portable Data Terminals) Guns, DIBAL Platform scales & AVAYA IP Phones.
- Maintained Hardware Inventory & Assigning tickets to Helpdesk team, maintenance of software licenses & SLA’s using ManageEngine Service Desk.
- Regular monitoring on Symantec Antivirus, Generate & Retain Backup of Users Data.
- Assist in resolution of Hardware, Software & System related issues.
- Assist & Support Users for Database Connectivity, User Permission Setup & Managing Accounts on Microsoft Dynamics NAVISION 9.0
- Maintenance & Daily monitoring of CCTV IP Cameras for Connectivity & proper Data Backup.
Achievements:
- Successfully installed 8 Servers, 50 Desktop units & Network Setup as a part of New Warehouse Implementation along with Network Administrator.
- Given training for 70+ Users before implementing Windows 8 and Microsoft Office 2013.
- Implemented DIBAL, Avery Berkel Scale & Connected to servers for updating of Items code & price for printing.
Appointed as IT Assistant for Group of Hotels & Apartments, Khammas Group of Companies which includes (Ascot Hotel, Royal Ascot Hotel, Sea View Hotel, Ascot Hotel Apartments & Royal Ascot Hotel Apartments) for Monitoring, troubleshooting of all IT Assets which had more than 100+ Computer & Laptop Users, ALCATEL Telephone System and Internet Connectivity
Key Contributions:
- Making regular backups on SQL Server Database to File Server.
- Co-ordinate the rollout of any new software upgrades as they become available - these upgrades must be evaluated in a demo environment, users trained, and live systems upgraded with this latest release.
- Telephone systems - software maintenance and Voicemail systems.
- Configuring HP Switches, EnGenius Access Points, Firewalls.
- Always ensure that the systems are kept secure from both internal and external clients. Keep
Anti-virus files updated.
- Repairing & Reconfiguring of Crashed Outlook PST files.
- Perform daily checklists of critical systems.
- Monitoring of CCTV Backups& retrieving play back as required by Dubai Police.
- Maintenance of Attendance machine.
- Performing Preventive monthly maintenance on all hardware equipment such as computers, switches & routers.
- Ensuring Network Connectivity throughout the Hotel.
- Setting up of POS (Point of Sale) System in All Outlets.
- Fixing issues on Credit Card Machines throughout Hotel.
- Checking User rights & permission, Handling password issues & configuring security templates as per hotel policy.
- Providing Support to all hotels through Remote Connections.
- Monitoring & Troubleshooting on Internet Gateways & Interfaces.
- Handling of HP Switches & IDF.
- Monitoring & fixing issues raised on Admin & Guest Internet lines.
- Installing Client Operating System & Ensure all miscellaneous software’s were installed as per Hotel Policy.
- Supporting Guests for connecting to the Internet on their personal devices.
- Taking regular backups on all Servers daily & PC’s every month.
Achievements:
- Assembled & Installed Operating System & Software for 25 PCs in 12 hours for extended branches in Hotel.
- Installed a HP ProLiant DL380 Server and 5 POS Units overnight for a newly opened Outlet in DUBAI.
Appointed as Desktop Support Engineer for Troubleshooting of all Desktops & Laptops which included more than 50+ Clients Leather & Chemical companies.
Key Contributions:
- Handling system hardware & software related issues.
- Assembling, upgrading, and troubleshooting of desktop computers.
- File and printer sharing in local area network.
- Taking backup of user’s profile, Email, and data.
- User and Group Management.
- Assist in Troubleshooting & fixing issues at client’s place.
- Installing and maintaining the required software.
B.Tech Information Technology.
Completed Diploma with 74%,
Project in Laser Torch Based Voice Transmission and Recieve.