Store Manager
Dubai Holding Group
Total years of experience :13 years, 5 Months
1-Delivery of operational standards within the store in terms of Visual Merchandising, availability, customer. Service, stock maintenance, safety and security.
2-Ensure proper security control of stocks in the store.
3-Work with the merchandising team to ensure the availability of stock as well as identify and propose actions for slow moving / fast moving stocks for
an efficient stock turnover.
4- Make sure IT systems are up and running without any business disruption.
5-Reviewing and evaluating monthly Profit and Loss Reports. 6-Developing marketing and promotional plans to boost the sales and profit
levels of the store.
7-Taking charge of product management like ordering, receiving, price changes, handling damaged products, and returns.
8- Conduct daily floor walks generating positive sale driving actions. 9-Utilize Working Week Framework to plan and execute store operations. 10- Ensure all employees are trained on customer service behaviors actively
monitors customer behavior and feedback to increase service levels.
12- Works with customer research to identify any gaps or opportunities to increase service levels.
13- Monitors the performance of competitors in the market and identifies opportunities and threats are addressed and actions are implemented with coordination of the Regional Manager and Function Heads.
14-Monitors the performance of the store and benchmarks for sales growth
with the Store Management Team.
15- Responsible for hiring, training, development of employees.
16- Ensures a training calendar for the store.
17- Motivating, supporting and monitoring staff performance in all aspects.
1-Monitor the implementation of sales strategies and ensure its compliance
in order to achieve/exceed sales targets.
2- Monitor KPI's and sell thru by category to ensure budgets are achieved. 3- Make sure that the company's administrative policies and procedures are
followed by all staff.
4-Constantly seek new opportunities to drive and create additional sales 5-Promote link/cross selling to ensure every sale is maximized. 6-Cultivate a culture of excellent customer service, leading by example on
April 2014
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August 2016
Dubai
April 2012
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May 2014
the sales floor.
7- Ensure every staff adheres to standards of excellent customer service at all times, meeting and exceeding Looking forward the customer needs. 8-Deal with customer complaints effectively and promptly and ensure appropriate resolution of the same.
9-Direct, coach, support and delegate to the team, monitoring their performance to achieve sales targets.
10-Ensure that Store standards of grooming, presentation and professional conduct are maintained.
11-Maintain optimum stock levels through monitoring stock and placing orders.
12- Monitor compliance with stock in and transfer procedures and manage stock takes in liaison with Floor Sales Manager.
13-Ensure accurate and timely reconciliation of tills, floats and peô°y cash. 14- Manage the POS system, including amendments, trouble shooting and error logging.
15-Prepare and submit periodic reports to the retail Manager with sales performance, promotional activities, customer and buying feedback, providing suggestions and recommendations to improve the sales performance.
16- Keep abreast of all recent trends and developments in the industry and gather market intelligence with a view to stay ahead of competition.
1-Ensure accurate and timely reconciliation of tills, floats and peô°y cash. 2-Manage the POS system, including amendments, trouble shooting and error logging.
3- Prepare and submit periodic reports to the retail Manager with sales performance, promotional activities,
4-customer and buying feedback, providing suggestions and recommendations to improve the sales performance.
5-Explain different customization features.
6- Process orders in person and over the phone.
7- Bag and package purchases.
8- Trainee the new team .
9-Collect methods of payment and dispense change, fold clothes, and place
neatly in bag.
10-Represent and promote the organization with products and services at income
product presentations, Showrooms, and home shows as required.
• Welcomes customers by greeting them; offering them assistance.
• Directs customers by escorting them to racks and counters; suggesting items.
• Advises customers by providing information on products.
• Helps customer make selections by building customer confidence; offering suggestions and opinions.
• Documents sale by creating or updating customer profile records.
• Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
• Contributes to team effort by accomplishing related results as needed.