Customer service assistant team leader
wadi.com
Total years of experience :10 years, 7 Months
Supervised 15-20 associates including coordinating their workflow and dispersing workload appropriately.
• Documented, tracked and coached individual associate's performance and confer excellent verbal/written communication with disciplinary documents and/or improvement plans, goals and annual reviews to help associates grow.
• Demonstrated problem-solving skills by diffusing challenging client
situations.
Prepared and implemented weekly and monthly stat reports, quarterly voice evaluations, monthly excellence awards, and monthly 1-on-1
• providing an individual associate's value and performance.
Assigned tasks to various team members to create a more productive work environment.
1- Dealt with enquiries via email, telephone and face to face, followed
up quotes
2- Keep track of furniture that was in each order
3- Arrange planner for delivery of each day and follow up with delivery
teams
4- Provided knowledgeable, honest, and superior customer service
5- Assisted customers with customer service issues by
troubleshooting and problem solving
LALS group ( Homes R us )
1- Supported management achievement of target profit margins through innovative sales tactics.
2- Assisted customers with choosing decorative home décor and furnishings
3- Assisted customers by selling design, quality, service and value over price.
• Network installation and wiring.
• Configure pc & printers& and other hardware.
• Fixing and maintaining devices and printers.