Total Years of Experience: 21 Years, 1 Months
September 2016
To Present
Restaurant general manager
at boulevard
Location :
Egypt - Cairo
casual dining & fast food
1. Ensures that a high standard of service to our guests is maintained.
2. Greeting all guests up on arrival, seating them.
3. Giving personal attention to all guests at least once during their meal to ensure that they are satisfied.
4. Dealing with any matters of complaints and other problems personally.
5. Ensuring that a high standard of neatness and cleanliness is maintained and that maintained and safety.
6. Ensuring that the restaurant staff is well groomed, properly attired and tactful and courteous when speaking with guests.
7. Answering the telephone and recording of restaurant seat reservations into reservation book.
8. Co-operating with the chef and checking that the presentation and quality of food is according to established standards.
9. Give feedback to chef about guest comments about the food and the barman about beverages.
10. Makes a daily “pre-meal “check in
his dining room before the service starts (Correct miss en plan, Cleanliness, Stock, Equipment, Service area (back)
and setup of tables ‘according 'to reservation.
11. Handling of lost and found ‘property’ according to procedure.
12. Staff planning and scheduling
13. Interviewing and hiring of qualified staff
14. Regular staff meeting and training session
15. Record keeping about staff working hours and payroll
16. Ordering supplies from the storeroom and reporting shortages of china, glassware and silverware to the director of restaurant or food and beverage manager
17. Be familiar with general information concerning specially about other restaurant and coffee - price range, opening and closing time, décor, etc….)
1. Ensures that a high standard of service to our guests is maintained.
2. Greeting all guests up on arrival, seating them.
3. Giving personal attention to all guests at least once during their meal to ensure that they are satisfied.
4. Dealing with any matters of complaints and other problems personally.
5. Ensuring that a high standard of neatness and cleanliness is maintained and that maintained and safety.
6. Ensuring that the restaurant staff is well groomed, properly attired and tactful and courteous when speaking with guests.
7. Answering the telephone and recording of restaurant seat reservations into reservation book.
8. Co-operating with the chef and checking that the presentation and quality of food is according to established standards.
9. Give feedback to chef about guest comments about the food and the barman about beverages.
10. Makes a daily “pre-meal “check in
his dining room before the service starts (Correct miss en plan, Cleanliness, Stock, Equipment, Service area (back)
and setup of tables ‘according 'to reservation.
11. Handling of lost and found ‘property’ according to procedure.
12. Staff planning and scheduling
13. Interviewing and hiring of qualified staff
14. Regular staff meeting and training session
15. Record keeping about staff working hours and payroll
16. Ordering supplies from the storeroom and reporting shortages of china, glassware and silverware to the director of restaurant or food and beverage manager
17. Be familiar with general information concerning specially about other restaurant and coffee - price range, opening and closing time, décor, etc….)
March 2015
To July 2016
Restaurant Manager
at Al Zahrani group
Location :
Egypt - Cairo
casual dining fast food
February 2013
To January 2015
Assistant Restaurant Manager
at pinkberry al shaya
Location :
Saudi Arabia - Jeddah
Fruit yogurt deserts
February 2010
To January 2012
Restaurant Supervisor
at t.g.i friday's
Location :
Egypt - Cairo
casual dining
March 2005
To August 2007
Captain Waiter
at steak out
Location :
Egypt - Cairo
casual dining
February 2003
To February 2005
Waiter
at spectra
Location :
Egypt - Cairo
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