Mohamed Thalal

• Manually validated system vulnerabilities flags produced by automated workflows, checking live configurations to isolate true exposures from false
positives.
• Ran ad-hoc vulnerability scans using Tenable, successfully fulfilling 30+ critical technical requests monthly submitted through ServiceNow.
• Drafted and distributed clear vulnerability assessment reports directly to technical stakeholders for fast remediation.
• Joined weekly operating system patch management syncs, tracking remediation timelines to ensure 100% of critical bugs were closed within SLA
parameters.
• Audited unauthenticated scan results and reviewed technical evidence submitted by internal teams to safely approve vulnerability closures.
IAM Operations
• Monitored and reviewed access logs within Okta to verify user identity, ensuring strict enforcement of access controls and security policies.
• Investigated and resolved an average of 15+ user access tickets daily via Jira, troubleshooting MFA onboarding failures
• Supported user authentication processes, troubleshooting multi-factor authentication (MFA) issues to prevent unauthorized access.
• Coordinated directly with internal IT and infrastructure teams to handle high-priority access requests and ensure secure cross-functional
communication.