mohamed vaseem

Information technology support specialist at CNBC

• Singapore - Singapore
• My current job since March 2020

Desktop Support Engineer at First Abu Dhabi Bank

• United Arab Emirates - Dubai
• October 2018 to June 2019

IT Administrator at Via Technology International DMCC

• United Arab Emirates - Dubai
• July 2016 to March 2018

• Responsible for Entire Network security, Remote setup/support for all remote servers
• Manage backup of users and servers.
• Working on hosting dedicated servers.
• Setup and configure new desktops and servers.
• Provide end user support and manage User accounts .
• Install and manage work tools and software.
• Ensure security upgrades are maintained on laptops, desktops and servers.
• Administering IP PBX.
• Managing mailbox and configuring outlook .
• Windows server 2012 and Windows Server 2008 Active Directory, DNS, DHCP.
• Troubleshoot network and resolve it on minimal time period.
• Configuring and managing Sonic Wall and VPN connections.
• Configuring Wired & Wireless Networking Devices like Access Point, Firewall devices, Router & D-Link, and Linksys Access Point & Router .
• Handling Nitgen & ZKT eco biometric access control machines for employee in & out .
• Maintain inventory for all technology devices and IT assets in company .
• Provide overall support for network.
• Manage small to medium sized projects according to agree upon budgets and schedules.
• Assist with technology planning through ongoing research.
• Routing: Data receiving sending and management via web application and desktop application through Microsoft office, handling the life cycle of the daily received reports and task from clients.

Technical Support Engineer at Win Win Industries Pvt.Ltd.,

• India - Chennai
• May 2015 to June 2016

• Administration of Windows 2008/2012 server - Web server, Database server, DNS server.
• Desktop Support includes installation, support, maintenance, troubleshooting of various hardware, operation systems and applications.
• Implementing, Managing and Configuring AD, DNS, DHCP, WSUS in windows 2008/2012 server.
• Creating Local & Domain user accounts, managing properties of domain user accounts & group properties, sharing of folders and providing NTFS security permissions.
• Technical Support for all project related Application Software.
• Resolving the user problems related to Active Directory, File Server, Outlook, Internet and Printers.
• Maintaining Server health by checking Performance monitor logs, disk- space utilization and Events viewer.
• Backup and restore of system state, Information stores and client data’s through NTBackup and Cobian backup utility.
• Installation and administration of IIS, configuring websites (virtual Directories) and troubleshooting.
• Designed, planned and implemented Group Policy, delegation strategies and OU structure.
• Handling various issues of DHCP, DNS, SMTP, IIS, FTP and WSUS server.

Desktop Support Engineer at Sutherland Pvt. Ltd

• India - Chennai
• June 2014 to April 2015

Regular maintenance of desktop, laptops, printers and troubleshooting hardware related problems.
Desktop/Laptop hardware service including the supply, installation, maintenance, management support and disposal of hardware.
Remote access/control for troubleshooting end user assets.
Recovery (if possible) of lost user`s data caused by hardware or software failures and user errors
Upgrade of PC hardware as required such as increase in memory or hard disk size. Troubleshooting of hardware and software for PCs & peripherals.
Relocation of PCs and peripheral’s as required by users.
Configurations and fine-tuning of existing applications on PCs such as internet browsers and office automation application settings.
Installation, configuration and support of Disk encryption software. Meet the existing SLA and work as team.
24 X 7 support.
End user computing asset management which include both physical assets computer accessories (mouse, keyboard, monitor, docking stations) supply, installation, maintenance, management, support and disposal.