Call Center Team Leader ( Service Section )
Al-Sayer Group
مجموع سنوات الخبرة :11 years, 2 أشهر
Promoted to call center team leader
Duties:
- Lead the team to meet all required targets and insure all standards of customer satisfaction are done.
- Monitor the agents performance & attendance.
- Assign and monitor the tasks to the agents.
- Handle all the team leaves and work inquires.
- Prepare operation reports (Daily/ Weekly / monthly) and assign to the CR Managers.
- Handle the daily activities.
- Monitor & coach calls quality.
- Develop & improve agents performance.
- Build & maintain team sprite with the team members.
- Provide briefings & sessions to the team member.
- Provide operation training to the new hires.
Call center outbound agent & Sales Rep. ( service section )
Duties :
- Remind customers about the service time.
- Sell the company products & services ( Prepaid service packages & Vehicles Insurance policies & New/Used cars ).
- Answer all customers inquires.
•Working in Telecom Egypt Project as sales Executive& Customer Service Rep. (In Xceed Contact Center) Certified (COPC & Iso).
•Working with Training Deprtment as per monitor for new comers (In Xceed Contact Center).
•McDonald's project as a Puck up Senior.
•Miraco career project as Sales Executive & Customer Service Rep.
•Arab Bank project as Sales Executive & Customer Service Rep.
•Working in trading and sales field :
-Agency of spare parts or cars.
-Agency of ( Used & New ) cars.
•Bachelor of Commerce, Accounting Major, CAIRO University, 2003. -Overall Grade: Accepted -Final Y